Arizona Grand Resort and Spa

Not a 4 star Needs repairs dresser missing knob. Black mold on windows patio windows. Weather stripping under entry door missing large enough for a mouse to enter. Lots of extra fees.

Resort has plenty to do Loved its very clean, peaceful wrll run organized accommodating. Food is great, pools and hot tubs, spas were all open and clean

Lovely resort, tiny tiny bathroom This resort is quite incredible with the range of activities, pools, Gym and Dayspa. We stayed in a suite on Level 1 in M building. It was a lovely suite, but I was surprised to see the bathroom wash basin, was situated in the bedroom. The bathroom had a bath/tub with shower above and then the toilet. It was a tiny bathroom for a suite of good size. Quite a compromise has been made, with the bathroom space bein so tiny. The towels had limited space for hanging and the towel storage was above the toilet. This always feels wrong. There was an extra sink in the living area, alongside the bar. This was a really nice touch. Overall the space was very generous for the living area and the separate bedroom. Shame about the bathroom being memorably small. We had a lovely view over the golf course from our balcony. The food at the resort was very good, although not a huge range. We had dinner from the one restaurant for 4 nights, and made our own breakfast and bought lunch outside the resort. There are a few close by hikes that are great for fitness as there are some good hills. I also walked to the shopping centre, around a 20 minute walk along a busy road. I found the resort Bell staff very helpful and always willing to help move people around the resort. The coffee was also very good from the little shop and the barista was friendly and helpful. I would be keen to stay again, but in a room on a higher level, with a good view and one without a wash basin in the bedroom. However, given how massive the resort is, I do not even know how to go about asking for the right room type and to still ensure a good view and balcony and preferably a shower and separate bath/tub. I did enquire about this during our stay, but maybe the staff were too busy, as I ended up being shown the exact same room layout as an alternative....

Disappointed We recently returned to the Arizona Grand Resort, a place that’s special to us because we got married here, but this visit was very disappointing. The pull-out sofa bed was extremely uncomfortable, and several areas around the resort felt neglected. We even noticed dirty band-aids at the pool, which raised concerns about cleanliness, especially for families. Food and drinks felt significantly overpriced for the quality and service we received, and an email I sent before our stay—expressing how excited we were to return—went unanswered. The resort still has charm and a lot of potential, but the overall experience has declined, and sadly it didn’t live up to our expectations or the price.

Average I stayed 4 nights. The double queen room and suite was just as pictured on the website. I agree with previous reviews that the bathroom is just plain bad and poorly designed. There is barely room to clear the door to open or close without it touching the toilet. The shower curtain was well worn, tub has rust stains, excessive water scale staining in shower head. Tile grout and wallpaper very tired and tattered looking. The room looked fresh and was fairly clean. There was a need for detail in the dusting. Clock and lamps dusty. Beds were super comfortable, and the sheets were soft and there was a good selection of pillows. Also the towels furnished were thick and nice. Nice bath products also. However, the ones in the holders in the shower were very hard to use. Biggest complaint was that housekeeping only cleaned my room once during the 4 night stay. They describe a light cleaning each day including fresh towels, and removing trash and dirty towels at the minimum. My trash was overflowing and 2 of the four days I had to track down, and call for fresh linens. Even after I requested my room to be cleaned and purposely stayed out of the room all day, they didn't show. Most staff I encountered were e extremely friendly and helpful throughout the rest of the property. They were all very helpful with directions and explanations. I ate at 4 of the restaurants offered. They were overpriced and the food was average and as expected. The front desk staff during the day were exceptional. As well as the staff at the day spa. I had a facial and a massage. Both of my treatments were wonderful. Renee, my masseuse, was fabulous at listening and accommodating my needs and concerns. I highly recommend her to anyone needing a massage. My facial was very good also but I can't remember the ladies name. The spa was well appointed for the most part but extremely overpriced for the amount of amenities offered. Only 1 steamroom and a hot tub. Both were very warn looking. For some ridiculous reason they were blasting rock music in these areas. Very unrelaxing. The lockers and dressing areas were nice but there were nothing offered to help one get ready other than cotton balls and blow dryers. No hair combs or brushes, q tips, etc. The lady that worked the front desk was also very gracious and professional. She was working very hard taking care of coming and going guests, the phones, tours of spa area, refreshing the relaxation room. It was a good visit in general.