The Ramsey Hotel & Convention Center

Ideal Convenient, clean, and most importantly a great place for families to come together. We had our annual Friendsgiving vacation here and have no regrets or complaints.

A lot of places in the area- don't stay here. We travel all the time- I never complain. But this place- for the price- I’ve gone to complain twice and I’ve only been here 9 hours. It depends on what you are interested in. If you like clean and being able to sleep past 7 this is NOT the hotel for you. The suite we are in hasn’t been cleaned very well. There was a fingernail in my bathroom counter, which seriously grossed me out. There aren’t covers on the pullouts so the kids get to sleep directly on urine stains- especially since you have to beg for bedding. The King bed housed all of us for the night thank goodness. The kids wouldn’t even unpack their stuffies because the room is so gross. Defeats the purpose of paying for a suite. The music turns on at 7. You best be ready to get up because we could hear it plain as day. “I still haven’t found what I’m looking for” is probably every workers theme song so maybe that’s why it’s so loud. The rebuttal is “that’s just the way it is, something’s will never change” and “Im always watching you” are just to keep them in line so it’s loud so they hear it even in the rooms. But are they? Because this place is lacking. The front desk people are so dang nice though. I feel terrible for them. I know last night at 11:00 I was one of 3 people asking them for bedding or towels or whatever. They were so busy security had to come help out. Super nice people who deserve a raise they’ll never see. They thanked me for being nice to them, so that tells me this place is a sh** show everyday. The bed I only hope had clean sheets was comfortable. We ALL slept in one bed assuming it was clean- very well.

Family November Trip We enjoyed our stay at The Ramsey! It was clean, staff was friendly, and helpful. The only suggestion I have is there needs to be a trashcan in the bathroom along with the one in the room. Our beds were so awesome! I would love to have taken that mattress home with me! The lobby when you walked in was so inviting with the Christmas decorations and the fireplace going. There were a lot of football players at the hotel when we were there but we never heard them while we were in our rooms. It was quiet when it was time for bed. I enjoyed the location because it is in the middle of the activity in Pigeon Forge. With the full breakfast buffet thee value of the room was great! We will be back!!

Not worth the money We booked 3 rooms. At check-in only one room was ready, by 430 with me tracking down towels the 2nd room was ready. At 5:30 when we wanted to head to dinner room 3 wasn't ready still so that family had to shower and get ready in our room. I went and asked what was holding up the 3rd room. They were missing a towel and a tea k-pod. That was why we couldn't check in at 3pm for that room. Really? There was no apologies about it. Then at 9:30 the next morning housekeeping knocks on our door and I yelled from the bathroom where I was getting ready. She came in on me as I was naked trying to get ready. At 9:40 a man walked into my room. What the hell? Neither apologized to me. I called the front desk and they said it was because the employees don't speak English. NOT an excuse for coming into someone's room after they've yelled that they'd be to the door in a minute. The rooms were poorly remodeled. The furniture is stained and worn. There is no vent in the bathroom. The ceiling was falling apart. It wasn't worth the price they're charging for the service we received. The 2nd morning the same thing with housekeeping barging in even with the Do Not Disturb sign up. We had called for maintenance because our toilet wouldn't flush due to a prior guest trying to flush a credit card and a bad gasket in the tank. I wasn't reaching my hand in the toilet. We told them we'd be gone all day. No one showed up to fix it. Again, no apologies from management or employees. Very disappointing and disrespectful.

Unhappy Upon arrival to our room we found bugs in the bathroom. I requested a different room but no room was available. They did send maintenance to our room to spray and we had to leave the room for 45 minutes. I requested a new room for the next night and was able to get moved. Very disappointed with the issue with our room. I requested compensation for the problems we encountered but was told I would have to go thru 3rd party since I booked with 3rd party. I have contacted Agoda and they in turn have contacted the property about compensation and the hotel has not responded. Very unhappy !