Holiday Inn Express & Suites Plano West - Frisco by IHG

Excellent stay. 5 star This was one of the nicest, cleanest, new holiday inn Express properties we have stayed in. Front desk staff are friendly and professional. Breakfast provided was also better than other IHG Properties visited. Location in a shopping center with restaurants within walking distance. Neighborhood felt safe. Right off freeway. Very happy we stayed here.

Room was fine once we got one Checked in. Walked to the end of the hall on the second floor, key opened the door and there were bags in the room. We turned around and went back to the desk. They had someone in the room they had moved around three times. Hmmm Anyway they gave us a new room in the third floor and all was fine.

hidden fees!!!! Absolutely do not ever stay in this horrific hotel chain!!!!!!! There are so many hidden fees and they have a cheap advertised rate to lure you in, only to hit you on the backside with weird resort fees. this is no resort. You cannot call--every number is disconnected. I was charged $63 in "tax and recovery fee" when every other hotel in the area only charges $20 tax.

Excellent guest treatment My family and I have stayed at many different Holiday Inn Express locations and this one has been the best of the best. The friendliness of the staff is what makes this location superior as well as the excellent breakfast. Maribel, the lady in charge of the kitchen, runs the cleanest, organized, and well stocked breakfast area. The food is on point! Everything is kept nice and warm. We most definitely will return and will also be recommending this location to friends and family.

Cost Us Thousands of Dollars This hotel started out ‘not good’ and ended ‘absolutely terrible’!! My husband and I were there for a doctor’s appointment, and the hotel was chosen due to proximity to the doctor’s office. The clerk at check in was rude and short with me. Very unprofessional. Upon entering the room, we noticed a used toothpick and a bobby pin on the counter - right next to the note that our room had been sanitized!! The bed felt broken and the entire left side of the bed sunk towards the middle. The breakfast the next morning was watery gravy and super powdery eggs - Yuck! As we were leaving, there was no acknowledgement of us leaving from the clerk. No good byes, or asking how our stay was. No courtesy whatsoever. As we get in our car - a horrible noise occurs - and my husband realizes our catalytic converters from our Toyota Sequoia had been stolen!! We were parked in front of the hotel, about 5 or 6 spots to the left of the front door, near a street light! We went inside to tell the clerk - and she offered no sympathy or help. She literally held up her hands and said, “we’re not responsible.” When asked if they had security cameras, the reply was “yes, but my manager is the only one who knows the code, and she’s on vacation. Sorry!” The lack of effort to help us in any way was infuriating. It made us think this is a common occurrence at this hotel. So this 1-night hotel stay will cost thousands of dollars to repair my vehicle. I would not recommend this hotel to ANYONE —- EVER!