Hampton Inn Ft Lauderdale-Plantation

Needs Improvement and TLC We stay at Hampton Inn’s all over the US and abroad when available. Room 410 at this location was horrible. The room was musty, full of mold (at least looks like mold) on the walls and ceiling. Small holes in the walls and just unimpressed with the facility. Bathroom door was not in good shape. Hilton can do better for the cost and would not stay here again.

Scammed by Hampton Inn On June 11th Ms. Lue contacted me asking if I could help her out of a bind she was being “Locked Out” of her room at the Hampton Inn Plantation Fl. Considering her a friend I agreed to come over and see what I could do. She had been staying there while looking for a rental. The hotel manager MJ wrote down on a stick note how much was due and gave it to the desk clerk on duty $463.17. Ms. Lue said she would repay me the following Tuesday. I asked the desk clerk if my card would be held on file at which she replied No. I reconfirmed that this would be a 1 time charge with her and she said yes at which time I handed her my debit card. I did not sign anything with the hotel, I did ask for a receipt and the desk clerk said receipts are only given when a guest checks out. On Jue 25th I received a bank alert that my card had been charged $246.34 which I had not used my card for some time. July 1, I logged into my bank account to find additional charges from Hampton Inn. The original charge agreed upon of $463.17 showed as $512.33 along with a charge on June 19th in the amount $115.78 and again on June 25th for $246.34. July 1, I went to the Hampton Inn, Plantation FL, to speak with a manager and was told he would be back at 4pm, at 4pm I was told he would be in the next day at 7am. Tuesday at 7am I spoke with the manager MJ who confirmed he wrote the amount on the sticky note of 463.17. When I explained to him that I was charged a total of 874.45 and would like the hotel to credit me back 411.28 and I would deal with Ms. Lue regarding the original 463.17. I was told they couldn’t do that and that it appeared Ms. Lue had extended her stay after I left the hotel June 11. The next day I went back to the hotel and was told in order to get a receipt I would have to give them the last 4 digits of the card they charged. I had to go aback to the hotel again once I had that information. MJ finally agreed to give me a copy of Ms. Lue folio.

Needs to be renovated soon Location is great. Pool area is nice. Service is good. Coffee is always good. Everything is fine about this place except the rooms are getting tired and smells a bit musty. This was our goto spot for an annual sports trip but now we are going to find another one. Unfortunately. Hopefully they renovate soon.

Good Pre-Cruise Stay This was a good pre-cruise stay. As with all other hotels, there were plus and minus. One positive aspect of this hotel was that there was 2 shopping malls/areas in walking distance. This means that you have a variety of places to eat and places to pick up last minute things for your cruise vacation. I also liked the cookies at the front desk when you checked in. I did not use the pool, laundry or gym. Now for the negatives: one thing I noticed is that there are no suites at this location. I like having a separate sitting area from the bedroom area. That is just my personal preference but I can survive for one night. Additionally, I think there is some confusion so I am here to set the record straight: as of June 2024 there is no shuttles of any kind. There is no airport or cruise shuttle. You will have to Uber or Lyft for your transportation needs. Third, there is an employee shortage here and it shows. There was only one person handling the breakfast area in the morning and I feel that it was a lot for one person. It was a lot for one person to empty the garbage, refill the coffee, the utensils, the food and the wipe down of tables. I observed this on a Saturday morning. On the same morning, I noticed that no one was at the front desk until 10am which I found crazy. I actually saw the employee show up for his shift and take his place behind the desk. One more thing and this is more of a complaint about the Hilton Honors program. There has been so many cutbacks from the daily housekeeping to the welcome gift. The welcome gift usually was a choice of snacks like chips, cookies and a beverage. Now it is room temperature water…that you have to ask for. Hospitality business ain’t what it used to be. In the end, I would stay here again for a one night, pre-cruise stay but no longer than that.

Nice hotel....amazing staff! Nice hotel. Amazing staff! Jonathon and Kisha went over and beyond to help us. Best customer service we have had in a hotel setting in the states. The whole staff was great but Jonathan and Kisha were extraordinary.