Best Western Plus The Inn & Suites At The Falls

A mixture but ask the management if you have a concern. They listen. The management, who we interacted with several times over five days, was very accommodating. The breakfast area was very clean and bright, overlooking the river. We had a king room with a jetted tub - that was so stained with mineral deposits it looked infectious. Floor of the very roomy shower was slippery to the point of being dangerous. The floor in our sitting room was so uneven that the drawers in the bureau would not stay closed. Bed and heating/cooling comfortable.

Totally Disappointed for 1st visit 1st time visiting Hyde Park location and I booked mostly because of the pictures on line. I was shocked & disappointed when I arrived. I noticed all of the windows leading to the front desk were really filthy and the cement stairs were chipped badly, bags of garbage and dirty linens laying near the front door. I checked in but noticed how hot it was in the lobby, the front desk said the air was working in the rooms. It was very humid in the lobby. As I walked down the hallway, I noticed it was very humid and the windows were dirty and buggy inside and out. I noticed cobwebs on the ceiling with a few large bugs. I was very disappointed in my king water view room. The carpet felt moist and dewy, both pieces of Funiture were stained (I brought a sheet to sit on the couch). the bathroom was outdated with the large tub had bright white calk all around it. The sink faucet leaked, 2 waste cans were rusty and gross. The shower drainage was loose and tiny gnats were flying around. the drain must have been a dirty drain so I informed the mgr he needed to pour bleach down the drain, but not when I am there. Everything in the room was just gross and falling apart. the lamps, the furniture, the whole thing. They informed me they are going to renovate in Nov but that isn't an excuse as to why no one cleans during the day at all. First hotel I have stayed at that you don't see anyone around cleaning. I would have loved to have power washed the windows on the outside of the building. It is such a shame that this place looks like it does. They need to have some basic cleaning done before they should charge the prices they do. it isn't worth the money at all. The only good thing was the porch you can sit on over the wappinger creek. that was about it. the breakfast was basic and the eggs were over cooked and dry. They seem to want to try but they need to try harder. I think people are afraid to speak up and complain!!

Serene Setting, u pique The setting is serene and clean but not “sterile”. Staff is accommodating and friendly. Other visitors were quite interesting…perhaps because of its unique historical element, seclusion of its creek views, waterfalls and birds. We saw a heron, geese, ducks and ducklings, in plain view. Pet friendly, we also met bikers touring the rail trail, retirees visiting friends, curious tourists who were surprised by the area. Spacious rooms, too!

A very good Best Western Very scenic secluded hotel. A little bit out of the way, but worth it. It was very clean with nice sitting areas. It felt naturistic with large picture windows. The air conditioner worked very well compared to most Bets Westerns. We would go again.

Not at all the Inn at the Falls of the past Years ago, this was built as a luxury bed-and-breakfast inn, Sadly, that time has long since passed. It was average for a best western.