Comfort Suites Richmond

Worn out First room, bathroom sink did not drain in over an hour while we went to dinner. Second room, a yukky smell, but it did have a shield (globe) on the bathroom vanity light, which the first room was missing. The bathroom exhaust fan did not work, and the shower curtain was barely touching the bathtub. Not a great experience, mildew in corners of bath, but otherwise cleaning was ok. New tile bathtub surround, the rest of the room was worn & dated. Breakfast was unimpressive & gross coffee.

Disgusting This was absolutely the worst place. The stains on the pull out bed were abundant, the mattress was split open and decayed. The springs were so disintegrating. I brought the mattress to the front counter and I was told “you’ll just have to make it work, they are all that way”. I said, “this is beyond unacceptable, and no one should have to make it work, there is no way to”. We are 3 in the room, 2 queen size and the pull out. Ruby at the front desk had no interest in finding a solution. She offered to change our room but we had already traveled from Canada and just wanted to go to bed. I asked for at least 3 extra comforters so that I could at least make some sort of soft layer. She wouldn’t do that either. When I asked what it mattered if she gave me extra comforters she said “ I’m fixin to tell you to go back to your room or have you removed”. We are professional adults and could not believe the lack of customer engagement. I took pictures just to capture the extreme negelect.

Sad then pissed off I have always stayed at a Comfort Inn, however after this I will no longer be staying at these hotels. It was the first stop on our family vacation. We paid for 2 rooms. My son's room had stained bedding. Stop at the desk and told them about it. One of the staff came up and told us we had the choice of the blood stain or the pee stain bedding. That the hotel did not have any new ones or without stain. The hotel was having some work done to it. So when I looked at the condition of the bathroom, I just figure they had not done this room yet. The pictures on the website is not what you are getting. When I woke up early the next morning and went into the bathroom and the cockroaches went running all over the place was the last straw. Talk to the staff and they said I had to talk to the manager and gave me his name and time he came in. The manager said he was sorry and would have the building sprayed again. He called me a lair on the bedding. He started off nice enough then got nasty. He was very unprofessional. Comfort Suites should take the time and money and train their managers on how to deal with the public. This one should have been fired.

Fairly nice place Fairly nice place. Overall clean, but appears to need a deep clean or some upgrades. Would stay again for a night. Front desk staff friendly....Did not take advantage of breakfast buffet. Nice location for Eastern Kentucky University events

Great Stay! We checked in a little after 3 pm. Our room was a nice sized roomy king. Bathroom was large as well. Everything was clean. Bed was comfy. Bathroom needs some maintenance for broken towel rack & and toilet tissue holder. Staff was friendly. Coffee in lobby kitchen area was delicious. Breakfast was just lacking, but we ate at Bucees. We recommend this hotel.