Holiday Inn Express Ringgold by IHG

Skip this hotel! Room was not clean. Dusty, desk chair broken, shower leaking, room keys didn’t work, looks like the start of mold in the bathroom. Had to ask desk staff to get the tv working. Only good thing I could say is the beds were comfortable. Would not recommend this hotel!!

stinks worse place in Ringgold to stay!!!! stay away from this place, they have no respect for anyone or anything going on in the hotel that would affect someone's else's stay. Management is horrible as well,

Avoid if allergic to Lavender! I checked in for the night to sleep before continuing a 16 hr drive . It was my 2 sons and myself, checking out the next morning. Google listed the room price at $124, when I checked in I was told it was $188.65, then in the morning the receipt under the door said it was $178.65. Upon arriving in the room, it was found to be clean, however; the blankets, sheets and pillows had been laundered in something containing Lavender, which I am allergic to. I immediately had to use my inhaler and then had to sleep on the bench in the room with a rolled up beach towel from home as my pillow and another beach towel as my blanket because I was unable to sleep on.or use the Lavender bedding and breathe. I mentioned it to the lady as we were checking out and she apologized, but nothing else was offered. ""If you are allergic to Lavender, stay away!l I did email the hotel as well but haven't received any response.

Pool CLOSED for renovation but never mentioned during the booking process and this was a must for my stay This was my first and last time at a Holiday Inn Express. When making the reservation I searched for a hotel with pool and hot tub and the fact that the pool was closed for renovation was not ever mentioned during the reservation process. Had I known there was no pool I would have never stayed there. I believe this to be false advertising as everywhere that I looked it was indicated that there was a pool. The method of turning the shower on is something I have never seen and is not clearly evident and having instructions posted would help. The hot tub should have safety handles like the shower for handicapped people. I have arthritis in my knees (the reason I wanted the hot tub) and I nearly killed myself getting in and out. Maybe even some small steps that are not as slippery as the tile floor in the bathroom to make entry and exit easier. If you book with an Apple card expect issues at check in. They do not accept Apple Pay and need to verify the card number. The apple card does not have any numbers on it as it works through your iPhone so expect issues when checking in. The elevator does not have AC and is hot as hell. It is like stepping into a sauna in the Georgia heat in the summer.

Rude front desk employee There are a number of reviews mentioning the rude front desk person. In spite of that we called to make reservations. At first the woman at the front desk seemed cordial. We asked about the differences in the rooms, etc. but when we said, "...we saw on the Internet that...", we we interrupted and the woman said rudely, "WE'RE NOT TALKING ABOUT THE INTERNET!". We said thank you and ended the conversation. We did not make reservations there based on this. We made reservations elsewhere.