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SpringHill Suites by Marriott Roanoke

Roanoke, Virginia United States of America

SpringHill Suites by Marriott Roanoke
4.5

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TristaE10
3 years ago
Great location for Salem Red Sox! We loved our 4-night stay while we were in town to see the Salem Red Sox! The hotel is clean, comfortable, and up to date. Only complaint is that the pantry prices are excessively high. We stayed in a king suite, and my 10 year old loved having the couch pullout with his own tv! Great location - easy to access many activities throughout the area.

Property Location
When you stay at SpringHill Suites by Marriott Roanoke in Roanoke, you'll be in the business district, within a 5-minute drive of Science Museum of Western Virginia and Center in the Square. This hotel is 1.5 mi (2.4 km) from Virginia Museum of Transportation and 2.2 mi (3.5 km) from Mill Mountain Star.

Rooms
Make yourself at home in one of the 127 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed, and all rooms are furnished with sofa beds. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

Amenities
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a television in a common area.

Dining
Grab dinner at Reflect, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Planning an event in Roanoke? This hotel has facilities measuring 1,000 square feet (93 square meters), including a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Melfech
|1 review
Dirty Room/Poor Customer Service This was our third Springhill Suites hotel visit this month as we have been on a family road trip. The first two were exceptional so I anticipated the same. We arrived late after a 12 hour drive to receive the last room available, a handicapped accessible room with stains all over the carpet, brown smears on the walls and a dirty bathroom floor. I didn’t even want to sleep in the room but it was 11pm. My husband is a platinum elite member and when he noted this to the staff the following morning they said “sorry”. Additionally I presented my AAA card which showed a $50 difference in the app but the clerk refused it, explaining if she puts it in it will raise the rate. Customer service and cleanliness are not a priority at this property.
thinktankjp
|1 review
Not an ideal stay Stayed 1 night at the beginning of a family vacation. Was fortunate to score an upgrade through Marriott Bonvoy to a “2 bedroom suite” but was disappointed with the customer service and quality of the room overall. We needed to use the fold out sofa as a bed and found the mattress dirty. the hotel did not have another similar room so we had to ask housekeeping to come in and vacuum the mattress, and provide sheets and blankets for the fold out. Front desk agent was not friendly at check in, and not particularly helpful when I called down to request another room. Absolutely no water pressure in the shower - took twice as long to shower because we could not wash the soap away. Breakfast was grab-and-go and all prepackaged items. Not ideal but understand why. At check-in we were told the bar would be open 5-10pm but coming back from dinner the bar was very closed. Would not recommend this location.
TristaE10
|1 review
Great location for Salem Red Sox! We loved our 4-night stay while we were in town to see the Salem Red Sox! The hotel is clean, comfortable, and up to date. Only complaint is that the pantry prices are excessively high. We stayed in a king suite, and my 10 year old loved having the couch pullout with his own tv! Great location - easy to access many activities throughout the area.
Wanderer587992
|1 review
Nice clean, safe, and comfortable hotel in a great location. Not far from the Blue Ridge Parkway. Great location to visit Roanoke and surrounding area. Easy to access from interstate. Very clean, comfortable, and quiet hotel in a nice safe location with safe parking. Excellent staff. We would stay here again. Hotel is a short drive from lots of good restaurants and shopping. The Greenway walking trail system is a short walk away. The Mast General Store is only a mile down the road in the heart of downtown Roanoke. Also close to Blue Ridge Parkway.
VaughanL704
|1 review
Poor Room Qualitu I stayed at this hotel in mid July for work. I’ve stayed here before and never had a problem but this time my room was subpar. The bathroom toilet had a oblong seat cover on a circular toilet. This wasn’t a dealbreaker but just seemed lazy. The shower had little to no water pressure. The bed squeaked incessantly. While maneuvering the room I bumped into the AC unit and the front cover fell off. I discovered the amount of dirt dust and grime on the air filter was disgusting. I wouldn’t rule this hotel out for another stay but this room was not up to marriotts standards.

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