Hilton Garden Inn Rockaway

Rockaway, New Jersey United States of America

Hilton Garden Inn Rockaway
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OshetskyFamily
1 year ago
Hosted our wedding weekend here, and it went off perfectly! We hosted our wedding weekend here, from the room block to a couple events throughout it (Wedding Welcome Reception + Wedding Party Farewell Brunch). We can't say enough about incredible the weekend was because of all the staff who made it a special one for us at the Hilton Garden Inn Rockaway! The standout staff member who truly helped us from start of planning through end of the weekend's event was Jessica Theiss. Jess was incredibly helpful, responsive, and knowledgeable! She helped us with setting up the wedding weekend's room block, providing updates on which guests had booked a room, coordinating our wedding weekend's 2 events, and providing us with event packages that fit our needs/budget. The wedding block's rooms felt warm and inviting! We didn't hear anything negative about them from our guest, and we felt that they all looked like quality places to stay for the weekend. Our room was the hotel's only one Presidential Suite, complete with a fireplace and jacuzzi tub. It was wonderful! I only wish that we could've spent more time in it, but the wedding weekend was quite busy. The king size bed we had was very comfortable and helped us get great nights of sleep. The room was also big enough for us to host our "informal" wedding rehearsal with about 12 wedding party members and the 2 of us not even feeling the least bit cramped, so that was awesome! The event spaces that we held our Welcome Reception and Farewell Brunch in were also warm and inviting spaces! We were impressed by the food quality, the staff who worked hard on running these events for us, and how spacious the event rooms were. We and all of our guests at these events had a blast! All of the details that we went over with Jess throughout the planning and coordination of these events were made into a reality by her and the excellent hotel / event staff. We couldn't have been more pleased by how smoothly things ran, and how everyone had a great time! Long story short, if you choose to read nothing else in our novel of a review, we highly recommend the Hilton Garden Inn-Rockaway whether it's for a leisurely or business stay at a hotel -- or if it's for a big wedding weekend like ours was. You'll be in good hands with their excellent staff, and you'll be comfortable in their rooms!

Amenities

Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
A stay at Hilton Garden Inn Rockaway places you in the heart of Rockaway, steps from Rockaway Townsquare and 5 minutes by foot from Rockaway Center. This hotel is 1.3 mi (2.2 km) from Rockaway River and 2 mi (3.2 km) from Mount Hope Historical County Park.

Rooms
Make yourself at home in one of the 162 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.

Dining
Satisfy your appetite with American cuisine at Great American Grill, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Rockaway? This hotel has 3000 square feet (279 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
figment79
|1 review
This WANTS to be a good hotel, but it missed the mark BIG TIME My wife and I stayed at the Hilton Garden Rockaway on a Friday night in June, 2024. To be somewhat fair, the only thing saving this review from being a 1-star was that the hotel was on the tail end of a major renovation. So I'm giving them some partial "benefit of the doubt" for the fact that things were a bit of a mess. Otherwise, our stay was certainly not the greatest and based on our experience, I can't really recommend it to other people. When we arrived, we were in a long line of people waiting to check in, several of which were quite obviously wedding guests (possibly the same wedding that another reviewer mentioned previously?). Most of our time waiting there was only one person checking people in, then eventually a second one came along. There was a construction crew there working when we were checking in, and there was furniture all over the place in the lobby. The pool was closed. There was apparently a hot water problem that other guests were discussing before we checked in. I overheard something about one of the construction workers turning off the hot water, and if that is the case, the timing couldn't have possibly been worse to make such a decision on a Friday night, especially with wedding parties staying there! Our room was okay, but there was no ice machine available anywhere in the hotel, no "do not disturb" cards to hang outside our door, and nothing in the room indicating anything like where vending machines might be or what other services they offer. So if you happen to be a hotel manager reading this review, I'm okay with a little bit of a mess while renovations are happening, but shouldn't you try to keep things as "normal" as possible otherwise? This seems like a case of bad management more than a case of bad timing.
Jennifer B
|1 review
Terrible Wedding Hotel! We booked a block of 40 rooms at this hotel for our wedding. After the block was booked, the sales staff was difficult to get a hold of and when they did respond, members of the same team often responded to the same email with different answers. The hotel did not tell us that they would be doing substantial renovations to the hotel that would impact our stay. When we did find out because family members happened to stop by the hotel, we asked the sales staff about it and they told us that the only part of the renovations that wouldn’t be complete by the time of our stay was the countertop for the bar. When we arrived, the lobby was a construction zone complete with jackhammers. We reached out to our contact, who ignored us. On top of lying about the state of the hotel due to renovations, the service during our stay was terrible. One guest checked in to their room to find an old package of flat breads in it. All guests who stayed two nights found that their key cards stopped working after the first night. The hotel staff was rude to the line of people who needed to get their key cards fixed after returning to the hotel at 11pm and finding they were locked out of their rooms. Multiple guests had no hot water at various points throughout their stay and there were no Do Not Disturb signs, so guests were woken by housekeeping early in the morning multiple times in the same day. Guests who attempted to use the staircases found themselves locked in the building because the fire exits were locked. My veil was accidentally left behind in a guest room and despite calling and emailing various members of the hotel staff about it, they have refused to look for it for almost 3 weeks. When we were looking for a hotel for our wedding, we also spoke with the Courtyard and Holiday Inn Express in Mt. Arlington, who were far more responsive and kind. Our biggest regret about our wedding is that we chose the Hilton Garden Inn. I highly recommend any couples looking for wedding hotels in the area go with one of those other options.
Mountainboy3
|1 review
Will not stay there again Very disappointed. 2/3 of my stay was without hot water. Twice my keys deactivated not due to my wallet and they told me their key system wasn’t talking to the door system. Also couldn’t get another box of Kleenex after asking twice. Had to go to another floor to ask a maid for toilet paper after the one on my floor said they were out. Will not stay there again.
Stephanie H
|1 review
Wedding Block I was supposed to use this hotel for my wedding block. Contract was made and signed March 2023. All bookings were due March 26th, 2024, which I had all rooms booked around February. On March 27th, they called me, left a message, emailed me a minute later to call them, called my Fiancé at the time thirty minutes late who then called me freaking out. They could not accommodate our 30 room block anymore because of renovations. There were two other brides as well, but my group was the largest and left last. There was a lot of miscommunications with the other two hotels that took my block and split it into two. HORRIBLE experience for a BRIDE.
OshetskyFamily
|1 review
Hosted our wedding weekend here, and it went off perfectly! We hosted our wedding weekend here, from the room block to a couple events throughout it (Wedding Welcome Reception + Wedding Party Farewell Brunch). We can't say enough about incredible the weekend was because of all the staff who made it a special one for us at the Hilton Garden Inn Rockaway! The standout staff member who truly helped us from start of planning through end of the weekend's event was Jessica Theiss. Jess was incredibly helpful, responsive, and knowledgeable! She helped us with setting up the wedding weekend's room block, providing updates on which guests had booked a room, coordinating our wedding weekend's 2 events, and providing us with event packages that fit our needs/budget. The wedding block's rooms felt warm and inviting! We didn't hear anything negative about them from our guest, and we felt that they all looked like quality places to stay for the weekend. Our room was the hotel's only one Presidential Suite, complete with a fireplace and jacuzzi tub. It was wonderful! I only wish that we could've spent more time in it, but the wedding weekend was quite busy. The king size bed we had was very comfortable and helped us get great nights of sleep. The room was also big enough for us to host our "informal" wedding rehearsal with about 12 wedding party members and the 2 of us not even feeling the least bit cramped, so that was awesome! The event spaces that we held our Welcome Reception and Farewell Brunch in were also warm and inviting spaces! We were impressed by the food quality, the staff who worked hard on running these events for us, and how spacious the event rooms were. We and all of our guests at these events had a blast! All of the details that we went over with Jess throughout the planning and coordination of these events were made into a reality by her and the excellent hotel / event staff. We couldn't have been more pleased by how smoothly things ran, and how everyone had a great time! Long story short, if you choose to read nothing else in our novel of a review, we highly recommend the Hilton Garden Inn-Rockaway whether it's for a leisurely or business stay at a hotel -- or if it's for a big wedding weekend like ours was. You'll be in good hands with their excellent staff, and you'll be comfortable in their rooms!

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