The Stanford Court

Seamless Checkin Maria at the reception was really helpful with the questions and I had a seamless checkin! Thanks for the wonderful stay, and for looking out after the guests!

Bad experience. Hotel’s elevators do not work! They skip cleaning your room as well! Just spent 4 nights at this hotel. Elevators do not work! Surprisingly, they have been broken for a while and will continue to be that way for some time. In a normal situation, the hotel should have clearly warned its clients (before confirming a reservation) that elevators are out on maintenance. Here it was not the case. The staff’s reaction to my complaint was “but you can always use the service elevator!” Really? Is it even safe to not have elevators running properly? On top of that, the hotel didn’t clean our room for a whole day (not to mention that the drainage from the tub was not working properly and we needed to call maintenance in). Terrible experience. Go somewhere else.

Disappointing Stay – Far from a 4-Star Experience I had high hopes for our one-night stay at the Stanford Court Hotel, located next to the Fairmont and Intercontinental Mark Hopkins in San Francisco’s upscale Nob Hill area. The hotel is rated as a 4-star property on multiple platforms — including Capital One Travel (Hopper) and TripAdvisor — so we expected a certain level of quality and comfort. We were in town for a wedding at the Fairmont that began at 4:30 pm, so we checked in right at 4:00 pm, rushing to get our luggage to the room. Check-in was quick and efficient, but we were immediately told that two of the elevators were broken and the wait would be long. The front desk suggested we use the service elevator, which didn’t set the best tone for our stay though we appreciated the option since we were pressed for time. Out of curiosity, I later looked at reviews on Facebook and noticed that someone had mentioned the elevators were also broken on August 31st — meaning they had apparently been nonfunctional for nearly two months by October 25th or this is a recurring issue, neither acceptable. By checkout time the following day at 12 noon on October 26th, they were still not repaired. After returning to the hotel around 1:30 am following the wedding, we noticed several shortcomings (as shown in the attached photos) that were far below what one would expect from a 4-star hotel. The room itself was small — understandable for San Francisco — but the real issue was the lack of cleanliness, poor maintenance, and overall condition of the room. We had booked a Premier Interior Room with two queen beds, which the hotel’s website describes as “Retreat and recharge. These interior-facing rooms overlook our quiet courtyard.” In reality, what we saw from our window was anything but a quiet courtyard — and the room fell short of nearly every expectation we had for a property of this caliber. I reached out to the General Manager the next day, requesting a return call to discuss our experience, but as of this writing, no one has responded. In summary: this stay did not reflect a 4-star experience in any way. The ongoing elevator issues, lack of attention to maintenance, and poor follow-up from management speak volumes about the hotel’s current standards. I strongly recommend that any potential guest carefully review the photos attached to this post before booking — they tell the story far better than words can.

Great customer service Our first time staying at Stanford Ct. Maria checked us in and went above and beyond to make our stay memorable. We asked for a quiet floor and room to accommodate hearing sensitivity and she did that and more. Will now be staying here for both work and personal because of her customer service. It's clean, spacious, and in a great location!

Completely disappointing I would never stay here again. The place is a mess. Checkin was a confusing mess. There are 2 desks set up and no one in the (very) long line could figure out where to stand. Completely haphazard and without adequate staff. At any point in time there was either 1 elevator working out of three or none at all, so that you had to use the service elevator located by the kitchen. Really? The carpets are hideous and the bathroom very inadequate- no shower caps, no body lotion, and a shower faucet over a bath tub. The toilet was located next to the tub and the sinks in a larger space without makeup mirror but with enough room to use an ironing board- seems like a poor allocation of space to me. The room furnishings are minimal and without much style- unless you consider a plastic clock like you buy at Target a stunning addition to a wall. Overall, completely disappointing and over priced.