Howard Johnson by Wyndham Saugerties

Not a good place to stay I had assumed that staying at a Wyndham hotel would guarantee a certain level of comfort and quality. Unfortunately, my stay fell far short of these expectations. The room I was assigned had mold throughout, which created a very unpleasant smell. When I reported the issue, I was offered an alternative room that was in even worse condition.

Out of towners beware Booked several hotel rooms here for an event in Athens, NY. I'm LA based so had to go off photos and hotel reviews. Was shocked at state of hotel lobby and general atmosphere when I arrived at property to do check in. Rooms do not match photos, we found the rooms to be grimey, rundown, and moldy. The online photos promise updated amenities, these rooms were something out of a low budget 1980s horror film. Some of my staff expressed that they did not feel safe staying at this accommodation, and unfortunately due to a short turn around in stay, and because we could not get in touch with hotel manager (staff would yell and then hang up) to help us, we were stuck with this booking. Additionally, we had to have an early check out for a member of my crew that got sick and had to leave early and that money was not refunded to us. That booking was done directly through Howard Johnson. Staff members at front desk were unable to help with this, again, we were given the phone number (general line) to speak with hotel manager who never returned our calls regarding issues. Through our Expedia booking we had some last minute changes (changing from a king to twin and vice versa) and through Expedia the hotel manager was contacted to help fix and the hotel manager never returned call or staff would hang up on Expedia case manager. Because Expedia was unable to reach the hotel manager, Expedia had to "close out" the claim. Both are guilty here, but more so the Howard Johnson hotel manager and their customer service team. Feels like the MO here is for front of house staff to hang up or mislead guests until they become frustrated and give up on trying to correct bad situations/look for refunds. For those shopping around for their next hotel stay, beware. This is not a safe location and hotel is misleading and taking advantage of guests from out of state with the posted photos on this and other websites. Ultimately this hotel seems like long term accommodation for locals, or those in extended stay, down on their luck situations. Not a business trip friendly spot at all. I am worry that the hotel is using AI to pad their reviews, because what we experienced (construction, dingy rooms to say the least) does not match up with the expectations via their online presence. I will not be a customer of Howard Johnson or Wyndham Properties again.

Rooms dirty and falling apart Bed covers were dirty and stained, room seemed like it was somewhat updated but there were holes in the walls behind the beds, rooms smelled musty, service at front desk wasn’t friendly at all.

Average stay in an average hotel. Average 2 star hotel, gave extra star for the location. No breakfast, there are some breakfast places near by, Nothing much around the hotel just off of highway is the good thing. The rooms are clean and comfortable. Over priced due to location and season.

Terrible experience I do not recommend staying here. The location is right off the freeway but the property and rooms are old, outdated and poorly maintained. There are stains, tattered furniture chipped paint, etc. I do not suggest staying here! I recommend spending a little more money and staying in Kingston. I hear it's a much better experience!