Rude response when I had to cancel and fee of $50 to do so Hiram did call me back after leaving a message the day before that I need to either tweak my reservation or cancel. The person going with me was not able to go on the dates we had booked (which was 4 weeks + away). He was immediately rude about it, did not even check to see if we could change the reservation and suggested if we could not come on those dates to just cancel and that there was a $50 fee to do to. He sounded very tired, but does not excuse the way he handled this. Hiram said it was for all of the trouble to handle the cancellation and to cover the credit card charges that they will incur to do this! Are you kidding me? It was handled so poorly and he was so rude. I now have a bitter taste about this place and have not even been. It looks wonderful, but a rude front desk person can ruin any experience! I'm so very disappointed, and has put a real damper on my day, and on my opinion on the Fire Mountain Inn.

Wonderful Time at Fire Mountain Inn My husband and I made our first trip to Highlands, NC and selected Fire Mountain Inn for our accommodations, which was such a nice, relaxing experience. The views are incredible and the surroundings so peaceful and quiet (with the exception of the wonderful nature sounds!) We stayed in the Cloud Climber suite of the lodge and enjoyed the beautiful sunsets from our private front porch. The cool night air was so refreshing. Hiram and Matthew are the perfect hosts and are so responsive to any requests and they are incredibly resourceful regarding activities in the area (and anything else you need to know!) The food was amazing! We'll definitely be back!

Truly relaxing experience… From the personal welcome and unique and special touches, Matthew and Hiram have created an experience that fills the soul and your belly with zen delight! If you want to leave your everyday stressors behind and enjoy a cleansing, peaceful, inspiring and healthy retreat- then this is the place. Come informed, (read your welcome email) respect the process and surrender to the concept that makes Fire Mountain what it is. If you let yourself, you will be surprised and delighted throughout your stay and leave this place, as we have, refreshed and rejuvenated. We enjoyed fantastic day adventures - little known hikes (read few other humans) to waterfalls and gorgeous drives where “water” was the focus- all courtesy of our hosts deep knowledge of this gorgeous area. Our evenings were enjoyed on the deck under a blanket of stars and the fireflies did there best to twinkle just as brightly! Everything we ate (and drank) was so, so fresh, beautifully prepared and presented by Matthew in a perfect environment. Hiram creates and serves up delicious evening cocktails prior to dinner - I strongly recommend the “Fire Mountain Gin & Tonic! Everyone we came in contact with was kind, sincere and caring (including the other guests!) A quick note- As everyone in the service industry is experiencing- staffing has been difficult this year, but we never “felt” this during our stay. The standards and quality are high, exacting and are not compromised. The room we stayed in in the Inn was comfortable, bright and well appointed- the library was welcoming and so tempting. I would have spent more time there if the weather hadn’t been so perfect! There is so much else I could comment on- but don’t want to ruin the “surprise and delight” aspect of a stay here. I suggest you come and discover it for yourself. We can’t wait to return to for another delightful long weekend - maybe we will try a cabin- as soon as we can…. In the meantime the view of the mountains from the deck is burnt into my memory for a while… Many, many thanks Hiram and Mathew- stay well!

Very unpleasant experience We were greeted by a tired host who had us wait half an hour or more without so much as offering us a cup of water. Our view was lovely but the room minimally comfortable, if at all. We paid top dollar and were treated like a nuisance to both owners who were very preoccupied and rude with us. Made us feel like we were an inconvenience to them, rather than guests. Breakfast was served within a very tight window and we were chastized for not understanding "the rules". Walls were paper thin and we heard screaming from the room next door. Felt like we were in a Steven King novel which was not going to have a happy ending. We checked out a day early, did not get refunded, and luckily found a room at another venue where everyone was cheerful, polite, and "hospitable". Would never recommend.

Lovely nature getaway Just had an amazing stay at Fire Mountain. The owners Hiram and Matthew really know what they are doing, and take the role of “hosts” very seriously. The reason they ask for a specific time frame for your arrival is because they want to personally welcome you and help you settle in well, plus tailor their local recommendations to your individual interests. They recommended a perfect hike for us that was better than we could have discovered on our own. The stay here was so restful, definitely a nature sanctuary. The peaceful and delicious breakfasts were a wonderful way to start our days. Really loved the off the beaten path feel of Fire Mountain. Invest in your mental and spiritual health and your relationship with your significant other, unplug and go out there! You will be so glad you did. Thanks Hiram and Matthew for creating such a lovely retreat feel!