Sonoma Valley Inn, Tapestry Collection by Hilton

64th birthday road trip. This hotel is in a great location in downtown Sonoma. Every single staff member we came in contact with was awesome. The courtyard, pool area was well maintained and very inviting. The room was very nice and clean. Great hotel in the middle of Sonoma for a get away. We will be back.

One of Many Visits to Sonoma Very clean, spacious rooms, plenty of electrical outlets for all our gadgets, well-maintained grounds, nice sized family pool. Only negative is parking situation. Inn charges $5 per day for parking- no biggie. However, the number of spaces available is not sufficient for registered guests. Further, many spaces were labeled for compact cars - but registered, paying guests parked huge SUV's and trucks in the compact spaces. For us, we wanted Handicapped parking relatively close to our room. No spots were labeled for handicapped beyond one spot at registration office. We had to park an entire building away from our room - in a compact-car labeled spot which made getting a walker in and out of the back seat of our car near impossible.

Surprise! Come stay during a major, long term construction project. Surprise! Extreme, long term and loud construction going on. Jackhammers, much of the parking lot torn up. Hard to drive into property and get to makeshift office (an actual hotel room)/breakfast bar (individually wrapped breakfast burritos and muffins), and eat at tables set up in parking lot. They should have closed the hotel for this construction. Unpleasant situation and the people at the "front desk" didn't care. Maybe they were worn down by customers disappointment and dismay.

Best Western Sonoma Valley Inn Stayed here for one night as part of a road trip along the Sonoma/Mendocino coast. We had a great room, very spacious and a great bathroom with super shower and toiletries provided. We hadn't had a shower the previous morning because the shower in our previous motel was rubbish, but this made up for it in spades! Everything was very clean, and we loved that we could walk to the town centre to pick up some groceries, go to a restaurant, stroll around Sonoma, it was brilliantly located. However, because there were some ongoing works at the hotel, the reception area has been relocated to a pokey little room at the side of the main building and we encountered the two most dreadful receptionists (both female) we had ever encountered on all our travels abroad and in the UK! One, the lady who checked in, was quite old and her mouth and nose were covered by a surgical mask, so we couldn't hear a word she was saying, and she came across as a bit of a "jobsworth". The other girl (much younger) didn't appear to have a clue as to what was going on and when we overheard her dealing with another couple who were complaining that there were no sheets on their bed, gave us the impression that she really didn't care and seemed to be doing this couple a whole favour by going to check out the situation for them. We were not impressed at all at both their attempts at "welcoming" guests to the hotel. Ongoing improvement works and a temporary reception is no excuse for poor customer service. Thankfully, we didn't have to visit the reception area again, and were just able to check out quickly the following morning. But despite all this, it's a great place to stay - but if you can't do steps then it's probably worth asking for a downstairs room!

Not a full breakfast! Continental at best and sit in the street to eat it. False advertising about a Full Breakfast. It was a Continental breakfast and you ate in the street. The hotel is under construction. They were also insulting when I checked in when I asked for a refund so I could go somewhere else. "They have been in business 30 years and will be another 30 and they did not care that I was upset about the breakfast.