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Extended Stay America Suites Detroit Southfield I-696

Southfield, Michigan United States of America

Extended Stay America Suites Detroit Southfield I-696
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Y954VTcarolc
5 years ago
Morgan Morgan was such a help. So nice and friendly. Made you feel welcome. Like a breath of fresh air! We have stayed at other extended stay. Its been a very nice stay. Would stay again without a doubt _ very friendly surroundings.

Property LocationWhen you stay at Extended Stay America Suites Detroit Southfield I-696 in Southfield, you'll be near the airport and within a 5-minute drive of Holocaust Memorial Center. This hotel is 8.9 mi (14.3 km) from Detroit Zoo and 11.9 mi (19.1 km) from Suburban Collection Showplace.

RoomsMake yourself at home in one of the 122 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

AmenitiesMake use of convenient amenities, which include complimentary wireless Internet access and complimentary use of a nearby fitness facility.

DiningA complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Business, Other AmenitiesFeatured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Mickey T
Enter at your own risk This hotel is in need of a serious renovation. The staff wasn’t to friendly. The room cleanliness is not up on my standards. There was signs of the last guest in my room. I will not be staying there ever again.
tomandkarenk
Horrible customer service On 2/23/23 we traveled an hour and a half to the Metro Detroit area to be closer to the hospital for my husband’s surgery the following day. It was a big surgery, he is unable to drive due to the nature of his injuries, and we wanted to be closer due to the Michigan roads and our early arrival time the next morning. We got there only to be told our room was double booked. No apologies were offered even as my husband came in on crutches unable to bare weight. The desk clerk wasn’t even apologetic or tried working with us. He simply shrugged his shoulders and said “we are double booked”. I would never recommend them and have posted this on my personal social media pages as well as told friends, family, and the hospital staff the same thing.
naurd2023
Apathetic hotel Don't expect to find good customer service here. My family member had a surgery at 5:30 AM in Southfield so we booked a hotel room here, and they proceeded to sell it to someone else without telling us, and we found out after driving two hours to get here. The man at the front desk was very unapologetic and could not even tell us sorry, and he offered no solutions and was overall very apathetic. Had to drive all the way back home. You might as well find a cheap motel rather than pay these prices for a room you won't even get.
Y954VTcarolc
Morgan Morgan was such a help. So nice and friendly. Made you feel welcome. Like a breath of fresh air! We have stayed at other extended stay. Its been a very nice stay. Would stay again without a doubt _ very friendly surroundings.
michaelsG1847E
Great service The staff is amazing Erielle is a great manager and is very accommodating i love staying here i feel at home, i have a great experience every time i visit they greet me by name and i never wanted to leave again

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