Holiday Inn Express Quantico - Stafford by IHG

Useless Management/Customer Service My father died; trip cancelled via phone and on Booking.com. No refund... Hotel staff/mgmt and booking.com feign ignorance (despite having a cancellation email from Booking.com), blame one another and advise me to contact the other. Spoke to several hotel staff members, no one knows anything, can do anything. What a waste of my time! Eventually got 2/3 refund despite "special circumstances" pledge by hotel and Booking.Com. Offered to forward Death Certificate. Who cares?! This is a convenient location, but I will never, ever, make a reservation here again. Won't be using Booking.com again, either. REWRITE BELOW: I just wanted my refund. Cancelling a trip to this hotel (due to death in family) and trying to get my money back cost me a lot of time and money. I had notified the hotel and the booking agency, neither generated a refund. Hotel staff repeatedly claimed they hadn't been informed, even though I had contacted them directly. A Partial refund was finally granted; hotel staff ignored the "Special Circumstances" that could have gotten me a full refund. This is a convenient location for my travels, but I will never make a reservation here again.

Solid HIE stay close to Quantico Base Stayed several nights at this hotel. It does what it is supposed to do. Provides a clean, safe, comfortable stay at a fair price point. Things I appreciated. 1. Free parking 2. Decent breakfast with 3. All day coffee 4. Consistency with the brand (in line with other HIE) 5. Comfortable beds 6. USB ports by bed and work station 7. Recognition of IHG Rewards Status Things to improve. 1. Maybe more free weights in the small gym. Overall like the place and would come back.

Nice hotel and location I enjoyed our stay here when visiting the US Marine Corp Museum. The room had lots of outlets for charging devices. The desk has a LED lamp with USB charging ports. There is corner chair and lamp in the corner for reading. The bathroom has wall dispenser full size Dove bath products and has a nice back lighted vanity mirror. Inside the bathroom is an exhaust fan and a grab bar in the shower/tub. My major complaint now with all hotels is the lack of additional towel bars and hooks to hang up used towels to dry for reuse since daily housekeeping is no longer available at all hotels. There is a Keurig coffee maker, microwave and refrigerator in the room. The breakfast was decent with scrambled eggs, biscuits, turkey sausage, quick pancakes, oatmeal, pastries, breads, juices, etc. The location is very convenient to dining and shopping across the street from the Stafford Marketplace. This is a large shopping center with many restaurants and retail stores. This hotel is located behind the Wawa.

Great Service and Very Friendly We were treated with a great deal of courtesy and kindness, Michelle S, and Dilma L were extremely helpful. They helped us move from one room to the other with no hassles. Oscar M was very friendly, he always had a smile on his face and Michelle and Dilma were quick to accommodate our needs. We are from California, and we were happy to be welcomed so warmly. My husband and I both agree that we would definitely stay at this hotel again. Another huge plus was that it was super clean. I seen the staff busy cleaning and maintaining the common areas at all times. I had a full day training, and I used the seating area in the lobby and it was perfect, I completed my training and I was comfortable the whole time.

Great location for TBS graduation We stayed here as our son graduated from TBS. By chance we found this to be an ideal location. Only 5-10 minutes from our Marines barracks at Camp Barrett. I did not get any guidance from him as to where to stay for graduation, but this location was perfect for restaurants, gas, shopping. The hotel itself was clean and comfortable. We had two rooms rented. One was an accessible room, which I did NOT request -- did not appreciate that, but it turned out to be alright. Was grateful for the daily housekeeping. The TV remote wasn't the greatest. Bed was comfortable, room was quiet.