Hampton Inn Troy

Horrible! We stayed at this hotel November of 2022 and it was great. Decided to book again since we had a great experience the first time. Booked my trip, called to request a rollaway bed (which I did in Nov 2022 also) and was told they would put the request in. We decided to extend our trip a day so I booked it and then called and again mentioned needing a rollaway for the extra day. Again told that was fine and they would put it in their notes. My son, my mom and I drove over 10 hours to visit family in the area and arrived around 10:30pm to check in. Went inside and was told I could not have a rollaway bed due to “safety issues”. Excuse me!? Grace at the front desk then proceeded to call her manager about it and blamed it on her coworker Danielle for not explaining the policy to me. Her boss would not honor the rollaway request even though I called on two separate occasions and was never told anything. THEN her boss told her to “remind me” that their maximum capacity is listed on their website AS IF I’M THE ONE WHO DID SOMETHING WRONG!!!!! I mean really!?! We had 3 people and their max was 4!!!! To tell me at 10:30 AT NIGHT that I can’t have a bed for my son to sleep in is absolutely ridiculous. And to make people leave to find a different hotel that late at night too after a screw up from multiple of your staff! Absolutely deplorable!

Wonderfuk Overnight stay here on our way back to Canada from Tennessee. Very clean, indoor pool, spacious room with a very comfortable bed and the pillows were awesome. Right across street from many restaurants and mall within easy walking distance. Good breakfast and friendly staff would definitely recommend and would stay here again

Heaven on Earth? It’s as close as you’ll come! Dear Cat and staff, To quote Belinda Carlisle, “you make heaven a place on Earth!” I was visiting with a large high school percussion group. Despite our large group the staff treated us like we were the only guests in the property. From the front desk staff to the breakfast staff, everything was perfect. Our first day I mentioned my favorite coffee creamer and POOF! They had it! Cat, the food service manager, was fantastic! The gym is more than you’ll need to keep yourself fit! The property is spotless! Look no further, fellow band chaperones, this is the property for you! Thank you!!!

Terrible experience. Mattresses are not comfortable Beds squeaked loudly. Breakfast was meager and coffee was terrible. Housekeeping enteted our room in violation of do not disturb request and then lied about it. General manager never called us though staff said she would. With so many other options nearby, I suggest you stay elsewhere.

Horrible Front desk clerk extremely rude, condescending, and accusatory. Changed my room rate and charged me a higher price without my knowledge or consent. Questioned about my reservation and made to feel like a criminal. Demanded I prove my business travel. Will never stay here again.