Catalina Inn

Motel manager endorses staff theft Awful does not even begin to describe this motel. At first glance it’s your run of the mill road side motel, nothing fancy just a bed to sleep on. The outside appearance definitely gives off the appeal that you will definitely bring home bed bugs by the end of your stay. The room is equipped with a microwave (that was not plugged in) and a mini fridge. Motel staff is riddled with thieves and run by as a conman as all of our stuff was stolen from our room when we went out for the day. When we approached the hotel staff, Rebecca, about our missing belongings she stated that the maid, Bertha, had removed the belongings as she was under the impression that we had checked out as we had “traveled light” in Rebecca’s words. Rebecca stated that Bertha had placed our belongings in a closet; however, a majority of our belongings were still missing including high end make up, facial products, and EVEN OUR PAJAMAS! The hotel manager, Mark D, stated that the maid did not follow protocol as had we check out our belonging were to be brought down stairs and put in the lost in found. When we asked Mark, the manager, how this was going to get resolved he stated that the 5am manager would handle it. Mind you this incident was reported to them at 6pm and we were leaving at 6am to catch a flight the following morning, so we reported the theft to the sheriff and would follow up with the 5am manager. Turns out the 5am manager was Mark D again who stated that he was not going to do anything about the theft and would not offer a refund for the room as we made our reservation through Hotel.com. I do not recommend staying here unless you want your belongings being stolen by hotel staff. As they appear to shop through your belongings and take what they want with no consequence. If you can afford it pay the extra money to stay elsewhere as it will end up costing you so much more out of pocket to replace EVERYTHING this motel will STEAL from you. Also, when we did try to process our refund through hotel.com the hotel manager, Mark, denied it as he reported that they have a “very strict refund policy” the motel is a scam.

Not a good experience! The photos for this place are deceptive and were taken years ago. I stayed here February 2023 and found the following: Rooms very dirty, holes in the walls, obvious plumbing problems inside the walls and foundation. After we complained they moved us to another room which was a bit better. They dried the carpet and re-rented our old room.

Not good. If you're on the lamb, stay here. If you don't mind urine or old cigarette smoke aroma, stay here. When we checked in the mini fridge was open with dirty wet towels in it, the room smelled of stale lysol. We asked for a different room and that one had tattered curtains in the window, smelled of urine and smoke. We left and found a place way better right down the road.

A NO GO for Catalina Inn I am giving Catalina Inn in Catalina, AZ (a suburb of Tucson) a ‘1’ rating for my recent stay with them. First, they denied there was a paid reservation for a specific room. Then after about 2 hours and a long phone call from the travel agency GVR they “suddenly” found my reservation. Upon arrival that evening, they had apparently rented that room to someone else. All they had available was a room upstairs or a room downstairs. I am a disabled veteran in a wheelchair, though I do use a cane, I cannot navigate stairs. So I took the downstairs room that was offered. The bed & the TV were about the only properly functioning items in the room. Advertised internet access was not available, no alarm clock in the room & no door hanger for "Do Not Disturb". The free breakfast was lacking: no juice, no pancakes or waffles, no fresh fruit and the hockey-puck eggs were cold & dry. DO NOT ACCEPT ROOM 106 if you stay at this establishment. They should not have even offered the room to me! The bathroom had a 6 inch hole in the wall on one side and mildew on floor and wall tile. Especially the wall by the door. The waterspout on the tub was so loose it could be lifted off. It was obvious the cleaning lady only vacuumed the ‘L’ shaped traffic area as there was dust, dirt, trash, and even dead bugs in corners and under movable furniture. Two lamps did not work because there was no electrical outlet near them. But the worst item was the plumbing leak I discovered that night under the floor of the sink at the vanity counter. It is not caused by a leaking U-trap, but by a problem within the foundation pipes. So that water seeps up and into the carpet and adjoining bathroom wall when the faucet is turned on at the sink. The rug itself within a few feet of this area was full of mildew and mold and became saturated with water. I have a form of COPD and a artificial heart valve so breathing mold & mildew could cause serious harm to me! I notified the hotel management the next morning ( as the night clerk could not do anything), stating that either they moved me to a comparable room or found me a room in a nearby hotel since we were going to be gone all day. And they did move me a few rooms down. Advertised internet access was not available, no alarm clock in the room & no door hanger for "Do Not Disturb". Immediately noticeable was that the door to room 106 was propped open for the next couple of days and no other work was done. So, the assumption is that this hotel will continue to rent out that room when they can without telling a customer about the health hazards from the mildew and mold.

Nice local hotel, not a chain. Quiet I’ve stayed here a few times in the last couple of months. The rooms are simple and clean. The view is spectacular and the area is quiet. Free breakfast is good. The management team is caring and seems to take pride in the place. It’s a bit of a drive from Tucson but not bad at all.