Omni Tucson National Resort & Spa

The money invested in this place really paid off. Just got back from a four-night stay here, and I have to say, I had a really great time. New life has been breathed into this resort, and it shows. I had last stayed several years ago in the cluster of rooms by the pool, and the rooms had not seen a renovation in awhile, lobby and convention space had not seen a renovation perhaps since the early 90s, and the badly-neglected casitas had been shuttered. I stayed in a newly-renovated and reopened Hacienda suite in the casita village section. First I want to talk about the service. This resort has the most cordial and attentive staff I've ever seen in a Tucson-area resort, and I've been to most of them. When you pull up to the porte cochere to check-in, a bellman opens the car door, greets you by name, opens the lobby door for you, and escorts you to the lobby to check in. All the other places just stare at you when you arrive, and have uptight, snooty and flippant guest services personnel. Another shout-out goes to housekeeping as well. Here, if I left the DND sign off the door, someone would show up and ask if I wanted service. If I did not, they would at least offer more towels, toiletries, and/or bottled water. Everywhere else, I'd have to go out of my way to request service. They also have turndown service here, which I used and appreciated. All it was missing was the chocolate on the bed. Public areas have been tastefully redone, and makes a great first impression. The country music, has to go, though--its inappropriate for a hotel of this caliber in Arizona. My hacienda suite (#502) was amazing. Prior to check-in, I received a text asking if I had any requests. I requested a hacienda suite with a scenic view of the golf course, and they delivered. I loved the remote-controlled fireplace, and large sofa in the living room, as well as the dining area. TVs now have pay-per-view movies and Chromecast for casting content from devices, which was nice. Bedroom was a nice retreat and had another TV, firm, yet comfortable bed, and like all the other rooms, a nice-sized walk-in closet. Bathroom had a huge shower and enclosed water closet. Counter was nicely stocked with designer bath products, along with cotton balls and swabs. Only gripes/room for improvement with the room was that it/they could benefit from a sitting area in the bedroom, and more color and decoration via maybe more art. Also, the doors were quite old, worn, and were hard to close properly, had mismatched door hardware, and bedroom and bathroom doors had no locks on them. The (terrible) low flow toilet had a very weak flush and the handle had to be held down. So many dining options have been added, and all were really awesome. The standouts were the lamb lollies and Tucson for two in The Peak, and the quesabirria in Legends. Sadly, it appears this resort still does not have room service which was shocking. Overall, I had a really nice experience at this resort, and I thought it represented a great value. I will continue to return.

not very pleasant stay in my one week stay I had two rooms. the first one I had to change because of intolerable smell. The same smell was present in the second room, but more tolerable. Not sure about the reason, but possibly due to a flood as both rooms were in the lower level of the building. One morning I also had no hot water. This was very inconvenient as I had to spend the whole day (it was a business trip) without a shower! I did inform the hotel on this issue, but the only answer I got was "sorry", which is not ok for a pricy hotel.

Not satisfied Room was not cool enough. Restaurants close early and don’t communicate it with be front desk. Bathroom shower was very small. Spiders in the bathroom. Had to call the front desk twice for towels. Overall I am not satisfied with my stay. The only perk was the spa and pool.

Beautiful and perfectly advertised. This place was amazing, beautiful rooms, meticulous grounds and the customer service was excellent. Restaurants were very good as well. Golf was excellent.

Loraina was the best housekeeper. Loraina was the best housekeeper. She was very nice, and we chatted while she was in my room. She was patient with me as I returned to and from the room. I forgot to check out at 11, and my ride did not come until 2. They accommodated me with no problem, along with housekeeping. Thanks, Loraina and other staff! :)