Hilton Garden Inn Virginia Beach Oceanfront

Perfect stay! Excellent customer service, Ronnie working out front was a star! He was helpful and knowledgeable about everything nearby and enhanced our stay! The room was better than expected, the pools were clean and a lot of fun, will stay here again next time!

Terrible Family Trip We paid over $2,300 for 2 rooms for 2 nights recently & had the worst experience. We understand Hilton could not prevent the Microsoft outage during our stay,however as established of a company as they are, we did expected them to have a back up plan. When we arrived @ 3:30pm to check in, there were about 75 people in the lobby waiting to check in. Their system was down & they told us they had to manually send reps to each floor to verify what rooms were vacant /clean /etc. We were told we would receive a call within an hour when our rooms were available. At 11pm we still had not received a call. We were traveling with elderly family members, a special needs person, & kids. We had to find something to do until the rooms were ready. We tried calling the hotel multiple times but no one answered. We came back to the hotel at 11:30pm & were told 2 rooms were ready, but NOT the suites we had prepaid for. We took the rooms bc we were exhausted, hot, &just wanted to lay down. The next day & also the following day we tried speaking with the manager about all of our concerns but were told we had to call corporate- they said they couldn't help us at the hotel. Our rooms had sandy floors, hair in the sink, the tvs did not work, the water cut off after a few mins in the shower, we didn't get the room type we paid for, & we couldn't check in until 11:30pm. That is unacceptable. The icing on the cake was when their front desk clerk told us he was "just there for a paycheck" & he couldn't help us with making an additional room key. We opened a case with corporate & the only solution they offered was to give us 20,000 points. You can't even book another stay with that!! As Hilton Honors members for over 10+ years, tens of thousands of dollars spent , we are beyond disappointed in the Hilton brand & will definitely not be back. The lack of empathy or any regard to correct their faults from their establishment is a disgrace.

Great location Pros: Great location , nice bar, breakfast is very good. Ronnie at the valet was very helpful. Coffee in the lobby was always fully stocked. Cons: Only 2 elevators, breakfast is expensive, limited snack options in lobby for purchase. The pool is in the front of the building on the road & doesn't get much sun which was the biggest disappointment as the pictures online are deceiving. A very busy hotel so the lobby is always packed.

I enjoyed the veiw from the balcony, The beach area was clean, the restaurant had good food, complimentary water. We arrived at the hotel early, they did allow early check in. The room was not the cleanest. There was alot of dust on vents,mold on deck, sheets had sand inside them almost like they were unwashed, The pool area rarely had towels. Even when I ask the front desk they told me to come back in 10 mins. I have never been to a hotel where I had to continually ask the front desk for a pool towel and still never received one. Also the shower outside the hotel along the beach was broken, we had to walk down to the other hotels shower just to get the sand off of us.

Excellent very rela ing weekend. A PLUS!!! Everyone was above and beyond. Ronnie was especially helpful, and was very attentive to our needs even though he was always busy. The breakfast staff were also eager to help and ready available to take care of us. We would glady come back to visit agai.