Staybridge Suites Houston-Nasa/Clear Lake by IHG

Great Visit at the NASA area Staybridge! This hotel is great! Family friendly, great amenities, friendly staff. Rooms are a little dated, but it’s just normal wear and tear. Nothing off-putting, and the rooms really feel like home when away with the family. We stayed here over a weekend with a middle schooler and 3rd grader, in a double suite.

Excellent Hotel! This hotel was home base for our family reunion. We really enjoyed it! The front desk and other staff were friendly and accommodating. The free breakfast had hot meat, potatoes, and eggs every morning, along with fruit, yogurt, etc. and waffles to make. One waffle iron was shaped like the state of Texas. We were also there on Father's Day and they had fried chicken and mimosa drinks for breakfast. Our room was very nice with a large kitchen, living room area and a separate bedroom. Behind the hotel was a nice pool and recreation area. We thoroughly enjoyed this hotel and look forward to staying there again!

Made a disaster...even worse! I tried to follow the guest relations route for making a complaint but it is clear that this hotel no longer cares for guests or rewards members. I'm familiar with this hotel and thought they would be a great place for my dog and I to stay. When I was displaced from my home during the storm, I looked for hotels for two days, once I saw this one was available, I booked and put a credit card down. I even called the hotel and verified they had rooms available and to not give my room away as I would be traveling for more than an hour to get there, plus an additional 2 hours (I went to Beaumont) because I had to leave out out town since my home was uninhabitable, so I would be a late arrival. The associate assured me my reservation was secured. Unfortunately, I called about 10 minutes away to let know that I was almost there and she informed me that they overbooked. I was furious. I then saw a cancellation in my email. So I have driven 2 hours back to Houston, and then another one to get to Clear Lake, only to be stranded with a dog late at night. I called IHG Reservations and despite the associate telling me there was no rooms anywhere the reservation agent found me a room--in Lake Jackson--and also said that the NASA Clear Lake hotel was still showing available to take reservations! Generally, when hotels are overbooked, they will work to find you a room somewhere and pay for the first night!!! So I drove another 50 minutes in the dark alone at night with my dog so that we could have a place to stay. This is downright unacceptable--even during a storm--actually especially during a disaster. You all should have been watching your rooms more carefully due to the demand. This is not how you treat guests and especially not rewards members. I'm a former hotel sales manager and I even completed training at this hotel many years ago and this is certainly not what I remember or expected from this property or an IHG hotel overall. To date, no one has called me to apologize, offer points, pay for one night of room--or anything--totally unacceptable. I worked in sales during floods and Harvey and we went above and beyond to make sure guests we could accomodate and those we couldn't still have a quality experience. I've waited 3 weeks to hear from someone and since I still haven't, I'm leaving this review, so that others can know. Downright terrible experience!!

Perfect stay for NASA or heading to Galveston for a cruise The hotel was excellent, really clean with well kept facilities. All the staff were exceptional - they were very welcoming and friendly with excellent customer service. The room was fitted out perfectly, very comfortable and felt newly decorated. Breakfast as well was really tasty, with a changing menu daily which is a really unusual but important differentiator. I’d definitely recommend Staybridge Suites NASA.

Very Comfortable Stay This is a slightly older property but had good large rooms with kitchen area, black out curtains and good room service. All the staff were super friendly and helpful. Breakfast was good but pretty limited for a vegetarian. The pool was nice although the sunbeds needed some repair and better towels. Close to lots of restaurants and shops