Holiday Inn Express & Suites W. Monroe by IHG

West Monroe, Louisiana United States of America

Holiday Inn Express & Suites W. Monroe by IHG
3.5
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Anita R
1 year ago
Best ever - when adversity strikes, some step up! The hotel deserves more than five stars. We knew an ice storm was coming during our trip to Arizona, so we changed our reservation to get a few hours farther down the road planning to only have a 5 hour drive the next day and, even if slow, we could get to our next hotel. Got to West Monroe late and exhausted, that was when we first hit gold. Jala checked us in; I told her I was handicapped plus still recovering from a knee replacement and would appreciate a floor as low as possible. She went out of her way to get me a first floor room not very far down the hallway. Her personality and service were wonderful. The ice storm hit much worse than we expected. It did not look so bad the next morning, but when I stepped out to check, it only took one touch to realize it was black ice. We debated, had no reservations for that night, went in to talk to manager. She told me not to worry; they would take care of us. By the time we got back to our room, the parking lot was white, mainly ice not snow. We sat in the breakfast room for a while and I was impressed with how the manager worked for her guests and staff. I expressed concern to one lady I knew was ending her shift, and she said she would be OK; the staff had rooms because it was so dangerous to try to go home. One lady was especially nice, when I complimented her to the manager, and mentioned how helpful Jala had been, she said the lady was Jala’s mother..not surprised. The service, care, information (they told us alternate routes for when we did leave the next day) continued. It’s not just that the rooms were clean, the food was good, service was prompt; I expect that, but everything they did in addition! This hotel needs to recognized, both the staff and the manager; we were so impressed. I wish I could do more than write a review.

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Holiday Inn Express & Suites W. Monroe by IHG in West Monroe, you'll be steps from Restoration Park and a 2-minute drive from Ike Hamilton Expo Center. This hotel is 1.5 mi (2.5 km) from Duck Commander and 1.8 mi (2.9 km) from Fresenius Medical Care.

Rooms
Make yourself at home in one of the 88 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, barbecue grills, and a banquet hall.

Dining
A complimentary buffet breakfast is included.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Kelly M
|1 review
Stay somewhere else This hotel needs some serious help. The rooms and entire hotel are in desperate need of renovations. The room we had a king bed, which was fine, but they charged us over $200.00 for it, so I feel we were ripped off, given the poor quality of the room. The bathtub drain cover was missing, leaving the nasty looking drain exposed. They had put a piece of granite trim at the threshold of the bathroom door and it is not flush with the floor so I ended up tripping on it and hurting my toe. The night before we stayed here, we stayed in another Holiday Inn Express in TX that was SUPER nice, we'll maintained, and cost about $50 less. I love Holiday Inn Express & Suites hotels and have never been let down until now. There are other places to stay in this vicinity. I would go there instead of staying here. It was just kind of nasty.
Anita R
|1 review
Best ever - when adversity strikes, some step up! The hotel deserves more than five stars. We knew an ice storm was coming during our trip to Arizona, so we changed our reservation to get a few hours farther down the road planning to only have a 5 hour drive the next day and, even if slow, we could get to our next hotel. Got to West Monroe late and exhausted, that was when we first hit gold. Jala checked us in; I told her I was handicapped plus still recovering from a knee replacement and would appreciate a floor as low as possible. She went out of her way to get me a first floor room not very far down the hallway. Her personality and service were wonderful. The ice storm hit much worse than we expected. It did not look so bad the next morning, but when I stepped out to check, it only took one touch to realize it was black ice. We debated, had no reservations for that night, went in to talk to manager. She told me not to worry; they would take care of us. By the time we got back to our room, the parking lot was white, mainly ice not snow. We sat in the breakfast room for a while and I was impressed with how the manager worked for her guests and staff. I expressed concern to one lady I knew was ending her shift, and she said she would be OK; the staff had rooms because it was so dangerous to try to go home. One lady was especially nice, when I complimented her to the manager, and mentioned how helpful Jala had been, she said the lady was Jala’s mother..not surprised. The service, care, information (they told us alternate routes for when we did leave the next day) continued. It’s not just that the rooms were clean, the food was good, service was prompt; I expect that, but everything they did in addition! This hotel needs to recognized, both the staff and the manager; we were so impressed. I wish I could do more than write a review.
Connie F
|1 review
I don’t recommend This is an older hotel supposedly being renovated. The room we were in seriously needed some updates. The water in the tub would not turn off completely ( such a waste of water) and the entire tub needs to be replaced. We got a suite so we could watch tv from the couch instead of bed but no tv in that area. Furniture needs to be replaced or at least cleaned. I have already spoken to a clerk and manager about an issue with the bed that I hope is being taken care of. The breakfast was great and the lady working in there is the best I have ever seen!
bandman15
|1 review
Great location and friendly staff to greet you at this property Outstanding service by the staff. Hotel is clean and “modern” in appearance. There is a popcorn machine near the front desk that has hot and fresh popcorn available and I was offered bottled water. As much as I love complimentary cookies offered at some hotels, lets face it, the popcorn is more healthy! There are plenty of restaurants, both local and chain, within 1/2 mile of the hotel. The hotel is located near the interstate so, if that type noise bothers you, you should ask for a room that ends in 1, 2, 3, or 4….those are on the south end of the hotel.
TheBigDaddy
|1 review
Excellent choice! I had a 4 day stay at this property. The lady at the front desk, KC, was very nice and knowledgeable. She went above and beyond for me. This was my second time staying here. When I go back I will be staying here again. Great people.

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