Hampton Inn Cleveland-Westlake

Awful. The worst experience we have had in a hotel. We’ve stayed at other Hampton Inns and had a good experience. Room was musty and floors felt damp. It smelled as well. Hotel is old and not well maintained. Convenient location but do yourself a favor and search for another place to stay.

Choose a different Hampton Woke up by workers in room above at 5 am. Breakfast was poor with not one fresh item available. The entire hotel is just rather sad. I am a Hilton Diamond member…this is one of the poorer choices for the chain The location is ok as close to many newer casual restaurants for a meal. Road noise is average.

My experience was horrible. Dingy room, bad smell, and oh so NOISY! every slamming door and flushed toilet was heard loud and clear. Lumpy mattress. No microwave. Only one working elevator. I stayed 5 nights, and my room was never cleaned. I mentioned it to the desk clerk. He shrugged and handed me a stack of towels.

Much improved from 2 years ago, now that renovation is complete. My family and I had 2 rooms for one night at Hampton Inn Westlake. I decided to give the hotel another try, after being disappointed by the disarray and filthy carpets before the renovations were complete. Chantelle was a big help and very courteous when I spoke to her on the phone a day before my visit. I secured connecting rooms on the top floor, because she made it happen. I felt she went above and beyond to help me with my request. I really appreciate that. Tina greeted me kindly at check in. She recognized my HH status, and provided me with bottles of water. She thoroughly explained things and was efficient and friendly. It was a very good and personable check in experience. The 2 queen bed room and the 1 king bed room we had were connecting and configured a bit differently from a few years ago. Everything seemed fresh and clean. A big tv on the wall. Plenty of drawers. We had a room with a small fridge and a microwave. Not all rooms have microwaves. The chair in the room wasn’t too comfy, but ok. The king bed sat a bit high and was large, unlike some hotels’ king beds that don’t seem quite wide enough. The mattress was a little firmer than we like, but not bad. Linens were fine, as were the towels in the bathroom. The king room had a shower only. The 2 queen room had a shower/tub combo. The bathroom had shower dispensers for shampoo and conditioner, but not for liquid soap. Only bar soap is available. The sink has the faucet in the corner, so be careful if you put the water on with the pressure too high and fast at the sink. There was a nightlight in the bathroom, which is nice. We always bring our own, but did not need it. There is no light switch when you enter the room, which is odd to me. A few lamps. USB ports by the bed. The lighting was ok, but the lights next to the beds were not on a moveable arm. There are blackout shades for the windows. The old type of a/c and heating unit under the window worked fine. We had the fan on low and it wasn’t noisy. The hotel wasn’t too busy and it was very quiet. Breakfast has some hot and cold options. They keep ice water in the lobby, and Tina had just baked some cookies when we arrived to check in. Gotta love cookies! Jessica was friendly and helpful on the hotel chat with me through the HH app. Then again at check out when I left. She had a new box of tissues for me right away when my room ran out. I feel all the employees here work hard to help guests and to positively represent the Hampton Inn brand. I will return here in the future now that things are settled at the hotel and the decor revived. The rooms may seem a little smaller here than they are at other Hamptons, but it worked ok for our family of 4.

Great place This hotel is in a great location. Many restaurants and shopping near by. Very clean and comfortable. Breakfast was the average hotel breakfast. Staff friendly, helpful and professional. Priced very reasonable. Will definitely stay here again when in the area.