DoubleTree by Hilton Downtown Wilmington - Legal District

Cold Showers Cold showers every morning, even after reporting this daily. This was a problem earlier this year when my group stayed there, yet it still hasn't been corrected. Found someone else's hair on the bathroom wall, but not enough to make a comforter out of to warm me up. F minus Seriously doubt the Hilton family would stay here.

Book elsewhere. You won't regret it. This was definitlely my worst hotel experience ever. I have to stay at conferences frequently, and I will be avoiding Hilton and any Hilton brands whenever possible. To be fair to this hotel, I'll start with the one positive: the line staff, for the most part, was very friendly. That leads me to believe it is more of a management problem (that extends beyond this one hotel), and - goodness - the problems run deep! So, here are my criticisms: (1) The room was disgusting. There was dust all over the table and furniture, and a mold-like smell everywhere. The floor had a blood-like stain in several spots going from the tv to the bathroom, as you can see in the pictures. (2) I paid extra for the executive floor, and - believe me - you're wasting your money if you decide to do the same. I don't believe there actually is any concierge service (when I tried, I was told I would be contacted later, and I never was). The executive lounge was hardly ever open (even during the advertised hours), and when it was it, was hardly ever stocked. It apparently doubled as the employee break room, because that was all I saw in there on the two occasions my card actually allowed me access to the room. (3) The heating and air unit was broken. When I arrived, the entire 9th floor was 80 degrees. When I tried using adjusting the AC unit, I saw why. The regulator appears to be broken. If you turn on "heat," it heats up regardless of the room temperature and continues to heat up regardless. Same for the cool setting. So you either get 80-plus degrees or 65-minus degrees. It was impossible to get the room at a comfortable temperature. (4) I only received one towel for an entire 4-night stay, and couldn't understand why. (5) The parking situation is terrible. If you plan to ever leave in your car to go out into the town, it will cost a pretty penny because every single time you leave, you're paying $11. (6) I ran into a woman who had an even worse experience than mine in the elevator. She had been assigned a room that was already booked, and walked into the room and encountered another woman on the toilet! (7) MOST IMPORTANTLY, I was with a crew that had a once-in-a-lifetime opportunity. I had called early and spoken to someone (via the 1-800 number), and was given assurances about an accomodation. I asked at the front desk, and was told the manager would contact me about it. I never was. A once-in-a-lifetime experience was ruined, and I don't think I can forgive Hilton brands for that.

Brown water, no body wash The room was nice and spacious. However, when I turned the tub on the water was brown and it left dirt in the tub. I took a picture of what I could after the water cleared. You can see the dirt in the tub. It was too late to take the picture of the brown water coming out. I had to clean it out. Once it was clean and I can’t even say clean because all I could do was rinse out the tub. When I did take a shower there weren’t anymore body wash in the dispenser.

Very nice hotel with an outgoing staff. The front desk staff went above and beyond to make our stay memorable as enjoyable. Thank you Doubletree and especially to Conita!!! The rooms were clean, the beds were comfortable, and there was a refrigerator which was put to good use.

Meh Not the newest hotel in town but still nice. The hotel is quiet and the rooms are a nice size for a few nights. They have an executive floor and do some nice things for their Dimond folks. We call this place the cookie hotel. They did offer a chocolate chip cookie upon check-in. This place has comfy beds. Best I've slept on in a while. Breakfast was typical. They have a buffet. It's good enough. Parking was convenient. Right around the corner with an entrance right into the hotel. Don't forget to ask for the discount parking for $10. The location is manned, so it's a bit secure. In all, this place was not bad for a few nights. It seemed like most people that I intermingled with on this trip weren't very welcoming. The hotel was no different. Is it me? Don't get me wrong. I did meet some nice folks. It's just that not everybody was nice. My impression. Anyway, the hotel was OK.