Hilton Garden Inn Winston-Salem/Hanes Mall

Winston-Salem, North Carolina United States of America

Hilton Garden Inn Winston-Salem/Hanes Mall
4.5
Availability
Kristin O
1 year ago
This hotel was due, and finally got its much needed update. What a happy surprise to see an updated room this trip. I've been staying in Hanes Mall area for several years and ended up moving to one of the newer Hilton properties nearby. Nice to see they revamped this gem. Love the greenway entrance right out the front door- I don't miss too many workouts here.

Amenities

Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property LocationLocated in Winston-Salem, Hilton Garden Inn Winston-Salem/Hanes Mall is in the business district, a 4-minute drive from Hanes Mall and 5 minutes from Novant Health Forsyth Medical Center. This hotel is 4.8 mi (7.8 km) from Wake Forest University Baptist Medical Center and 5.8 mi (9.4 km) from Truist Stadium.

RoomsMake yourself at home in one of the 112 guestrooms featuring refrigerators and microwaves. Your Select Comfort bed comes with down comforters and premium bedding. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

AmenitiesTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.

DiningGrab a bite to eat at Great American Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other AmenitiesFeatured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 3 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
rosa00nc
NON HANDICAP FRIENDLY No Hilton perks, not even as a Diamond member, no handicap accessible. REUBEN the "manager" is rude and bullies women and handicap people. The handicap parking is far from the main door, making it hard to reach if you can't walk. If you use your Hilton App/Digital Key they want you to come down to the front desk and present your ID. I spoke to REUBEN, who has cero compassion for handicap disable women and told me I need to grab my crutches and come downstairs and show him my ID (this was around 8PM).
Kristin O
This hotel was due, and finally got its much needed update. What a happy surprise to see an updated room this trip. I've been staying in Hanes Mall area for several years and ended up moving to one of the newer Hilton properties nearby. Nice to see they revamped this gem. Love the greenway entrance right out the front door- I don't miss too many workouts here.
BR8484
A Disappointment We have come to expect high quality of Hilton properties. This one was an exception. The bathroom door did not stay open, so we needed to use a shoe to prop it at night. (We used our own nightlight as there was not one.) No soap in the bathroom, no makeup remover wipes, no cups or glasses for drinks in the room. The walk -in shower did not have any shelves to put shower necessities on, so they had to go on the floor. We had a digital key so did not interact with staff. The room was clean, but the bathroom was very small. We had reservations to come back for a wedding in July, but canceled and opted for the Hampton instead. Just a disappointing stay overall.
jennfam5
Nice Hotel We just stayed at this hotel for a trip to Wake Forest University. The hotel is about a 10-15 ride from the university. The Hotel is conveniently located off a major road. There are a lot of restaurants nearby, some are walking distance. The hotel is in the middle of a renovation in the lobby and ajecent conference rooms. The staff were very friendly and helpful. The room was clean and the bed very comfortable. Now for two minor complaints. First, the HVAC is very loud. When it turns on you can't hear the TV if watching and you have to turn the TV volumn up high to hear it. When the HVAC turns off, the TV is then too loud and you need to turn it down. Again a minor point. Second, given the rooms have doors that allow you to enter the room next door, it allows for noise to trave between rooms. We could easily hear the people next door at 6:30 in a.m. talking. If I was paying attention, i could actually hear whtat they were saying. I am not sure what can be done about this, maybe to scatter guests throughout the rooms when the hotel is not full so you are not right next door to an occupied room. Again, overall it was a nice hotel, conveniently located with great staff/service.
Becky F
Friendly staff and great location! I am here almost weekly _. The dedicated and friendly staff make this hotel a great place to stay. The renovations are beautiful! Noah,Hillary, Kim, and Bob are some of my favorites and they will do everything they can to make your stay a pleasant one. Thank you for making this a homelike environment away from home. P.S. See you soon!

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