Holiday Inn Express Wixom by IHG

No safety protocols in place/ not safe for families I went with my family (spouse, two minor children) following an outdoor event in the area. It was an extremely hot day and we'd been talking about the pool all day with our kids. While at the pool, a group of teenage baseball players arrived. They proceeded to take over the pool area by throwing a ball from the hot tub to the shallow end of the pool. After half an hour. an adult showed up to sit with them. Fifteen minutes later, unprovoked, this 300 pound man began screaming at my family that we weren't allowing his kids full access to the pool. I explained that my minor child was learning to swim and we weren't comfortable with him being in the deeper end. The man then mocked my child in front of him for not knowing how to swim. He continued to scream and went to the front desk. The young woman at the desk was completely unequipped to deal with this situation and suggested I "ignore it". She said she'd need to call her manager (never heard more about this, I assume she couldn't reach the manager) but was wholly unwilling to address this aggressive man in their facility. I told her that if my minor child was unable to safely swim in their facility, I wouldn't be staying there and requested a refund. She told me my credit card hadn't been charged (this was false, I saw on my statement that it was and a refund was requested). We are IHG members and I asked that she assist me with finding another Holiday Inn in the area with availability. She said she would have to call an 800 number and then didn't (not interested enough to follow through). My child was crying at the front desk and saying he didn't need to use the pool; she did not acknowledge him as she seemed scared of the loud angry man. We ended up leaving and went to another chain in the area. Will never stay at this facility again as they clearly are not equipped to manage their facilities safely for families.

Very Nice & Clean Hotel The Hotel was very clean, the staff was very friendly. The breakfast was very good. The woman in charge of the breakfast was very helpful kept all food items cold & hot available. We were there 3 nights. Only problem was after second night on we came back to the room & found the room was Not cleaned nor fresh towels. Seems Housekeeping just forgot to do it. When we were checking out the manager apologized and said she would add points to our IHG account ( don't think she did)

Ms. Elham is an Awesome server I love her!! what I liked was the fact that incidentals weren’t immediately charged upon arrival; in the morning I don’t eat pork and Ms. Elham took care of me and made turkey sausage for me_, great stay Thank U

No hot water here. Horrible experience here. After two days of cold showers and a dysfunctional toilet we got out of there and opted out of the additional day we were supposed to stay. The front desk acted shocked when we first informed them about the water. Then they told us it was fixed and when we had our next cold shower they told us they were working on it. When we requested a partial refund they would not give it to us and said that their hands were tied because we used a third party to book our stay.

Basic I stayed here this past weekend for a staycation. My first and second options were sold out. The front desk clerk had basic customer service, which is typically all you can expect from any establishment these days. I requested the highest floor available because I don’t like heavy walkers above me and I received the top floor. A couple things about the room, you can tell the hotel is dated based on the room layout. The doors look like the 90s. The bathroom is tiny and the sink is outside the bathroom. It has the typical HIE decor. I noticed the mirror was pretty dirty upon first inspection. I travel with my disinfectant spray so i grabbed it and sprayed the room down. I later used the microwave and noticed some (I’m guessing) food splattered on the wall. Later i opened the fridge and it was full of past guests remains. That was the kicker. I was willing to brush off the dirty mirror and wall splatter even though i still questioned the cleanliness of the whole hotel, but having a whole fridge full of somebody else’s leftovers.. that’s a deal breaker for me. I won’t be retuning. PS. Shower is very slippery. No smart TV.