Since 1989, 1-800-GOT-JUNK? has saved more than 1.5 billion pounds of possessions from nearby landfills, earning mentions on Dr. Phil and a starring role on A&E's Hoarders. Respecting customers’ time, the punctual, uniformed crews establish two-hour appointment windows, and make a courtesy call 15–30 minutes before they rappel down from their junk-o-copters. Once onsite, the team quickly clears away 19 types of undesirable items—including everything from old mattresses to scrap metal—from cluttered homes, businesses, and construction sites, loading them into their truck before thoroughly cleaning the vacated area. Once loaded, the bric-a-brac makes its way to recycling centers, donation drops, and safe disposal sites, preventing usable furniture, computer monitors, and perfectly good banana costumes from languishing in landfills.