John from support@licensechoice.com worked with me several days to get my purchase of MSOffice24 Standard for Mac downloaded on my MAC laptop. When that repeatedly failed, he offered either a refund or to substitute another version of MSOffice with no additional charge. He then guided me online for hours one night to get it properly downloaded and licensed. You won't find a better, more knowledgeable person to work with, particularly if unexpected problems occur! I really needed MSOffice on my laptop and he was willing to make that happen! Thanks, John!