Even though I arrived a little late, Michelle was gracious and accommodating - even working in a haircut after the blowout because my style became uneven after the straightening! My hair is very wavy with a lot of texture and the results added about an inch of length... So glad she was able to even out my bob! The treatment was efficient and effective. My hair is super soft and smooth; I love it! Michelle was very personable, explaining the steps as she went and answering questions.