Bella Vida Laser & Aesthetics, American Fork

Thank you for taking the time to share your feedback. We strive to provide a professional, safe, and respectful experience for every client. Because our services are medical procedures, we follow strict scheduling, documentation, and treatment protocols to ensure patient safety and fairness to both our providers and other clients. This includes a 15-minute late arrival policy. On this occasion, the appointment arrival was more than 20 minutes past the scheduled start time. Although this would typically be considered a no-show and subject to a fee, we made an exception and proceeded with treatment without charging the no-show fee. We understand that expectations can differ, especially when clients have been treated previously or through third-party platforms. Our team’s responsibility is to provide medically appropriate care within established guidelines, even when those conversations may feel uncomfortable. We’re sorry to hear this visit did not meet your expectations and wish you the best in finding a provider that is the right fit for your needs.

Thank you for sharing your feedback. All injectable treatments at our clinic are performed by licensed medical professionals following established medical protocols to ensure both safety and appropriate results. Injection technique, speed, and pressure are based on anatomy, product placement, and treatment goals, and may differ from previous experiences with other providers. No complications or concerns were noted during or after your visit. We understand that individual preferences and expectations vary, and we encourage patients to choose a provider whose approach best aligns with their comfort level. We wish you the best in your future care.

Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that Cory helped make your injections as comfortable as possible. We truly appreciate your trust and look forward to seeing you again soon.

Thank you for the wonderful feedback! We’re so glad you enjoyed your facial and peel and that Raelyn took such great care of you. We appreciate the recommendation and look forward to welcoming you back for more services.