Laser Flavor, Atlanta

It’s definitely a good vibe very professional

Amazing service!

Amazing

Unprofessional I purchased a Groupon for 3 treatment areas on February 25, 2024. On February 26, I sent an email to the business requesting a waiver for the required consultation as I have received laser removal at another business over the past year. In the email, in my first line I specified that I purchased a Groupon & asked for instructions on how to proceed with scheduling with my Groupon. I got a generic reply from the business Monti Laser Flavor stating by opting out I understand the risks of treatment, etc. & links to the consent form. When I scheduled my appointment, I input my Groupon Voucher ID. The business charged me a holding fee of $65 in case of a missed appointment which I thought was kind of BS, but I understand the burden of missed appointments on small businesses so I understand they often want a retainer. I use Groupon frequently so I am accustomed to how businesses use them & planned to show my Groupon at my appointment as instructed on the voucher. The day before my appointment, the business texted me asking if it was my first visit & I replied yes. They immediately cancelled my appointment saying I needed a consultation appt until I reminded them I had already received a waiver for the consultation & again, forwarded my email to them which, again, stated I had a Groupon. Monti confirmed that she received and read this email for a second time and scheduled my appointment for the original time. When I arrived early at 12:34 to my 12:45 appointment, there was an empty waiting area downstairs and empty front check-in desk. waited until 12:46 when Alexis, the technician called me upstairs, led me to the room quickly & asked that I undress. As I was undressed, she asked through the door if I would like to use my card on file. I said I should have the Groupon on file. She said there was no record of this & asked if I had paid anything to the business when I scheduled. I mentioned the holding fee & she informed me that I should not have paid anything and that’s how I would have known my Groupon was accepted by the business. She stepped out to call the owner (Monti) &after some back & forth (I’m still undressed on the table by the way) came back & gave me two options (both involved paying MORE money to the business) – 1) add a 4th treatment area & pay the business more in addition to my Groupon, or 2) pay the entire appt today out of pocket & then use my Groupon later. I felt I was put on the spot & chose the first option thinking I would get service today & not have wasted my time. Nope. The tech informed me that she would not have time to do any treatments today. I called the owner Monti afterward & explained my frustration & disappointment & she was very cold & unapologetic. I was put on the spot and pressured to make the choice to pay more while I was still undressed on the table, and then ended up just having my card charged multiple times without receiving any service. I really don’t want to return to this business AT ALL but at this point I have given them $360 for nothing