Club Wyndham Skyline Tower, Atlantic City

Everything

I am giving this resort and Groupon a one star I prefer to give a zero rating. I did not stay at this resort that I booked and paid for a month ahead of time. When I arrived on my check in date; I was told that my reservation was not cancelled but they relocated me to another place. I was told because it’s a time sharing property they gave unit to a time sharing client. Therefore I couldn’t stay at the skytower. They didn’t know where I was relocated to. Only thing they could do for me to give me a 800 number to call and resolve the problem myself. The 800 customer service personnel reiterated the same reason why I couldn’t stay. I was told I should have been contacted by Groupon the day before about the relocation. I never received an email or phone or any professional voicemail call telling me what was going on from Groupon. I wasted an hour and half with customer service trying to find an available place for me and my family. My family was having a family reunion at the Wyndham. I was the only one who booked via Groupon and was kick out. Therefore I stayed at a distance resort for our reunion; it was such an inconvenience to continue coming back and forth to the sky tower to meet up with my family yet along the continue parking fees I had to pay. I blame Wyndham because if you are catering to your property owners as you should then do not sell days to the public So Wyndham is Fraudulent taking non owners funds with no intention on honoring what was paid for. I blamed Groupon for not making sure the products they are managing and selling are honor properly and professionally. Groupon never contacted me in any professional communication at all. Also. If I did receive a notice a day before my trip that would have been so unfair to me . My plans were made and paid for already. No customer should be told there reservations were changed a day before arrival date. So i am not happy with either party because they both were unprofessional and was not planning on giving my money back

By far the best hotel I’ve stayed in. My room had every amenity available

A lot of room . We stayed in the two bedroom. Everyone was very nice my children loved the pool there is also a small arcade