Faithful Maid Services

Local Service
From Home, Austin, TX 78744 From Home, Austin Directions
+15129023951
Be the first to recommend this place!
0% of 4 customers recommended

Tips

250
2 Tips
Verified
Report | 5 years ago
I was under the impression from this statement: A cleaning team—typically a two-man crew consisting of a captain and a team member—performs tasks such as wiping down countertops and appliances, cleaning a small bathroom, and mopping the floors in common areas. The crew arrives with all of the necessary supplies, though clients may provide specific products that they want the cleaners to use. That there would be 2 people cleaning for 2 hours. One person only showed up and didn't even stay the full 2 hrs. The parts that did get cleaned, my kitchen, floors, appliances and bathrooms were done pretty satisfactorily. Unfortunately when I arrived back at my house 1.75 hrs later the cleaning lady had already left - floors were still a little wet so I'm guessing she was there for 1.5 hrs total. Window sills weren't wiped down or dusted and there were some spots with spider webs in the corners that she missed, she didn't hit windows either or do anything extra. I imagine she could have used the full 2 hrs and gotten this stuff done, and especially had they had 2 people it would have been perfect. I also tipped her very well before leaving (20 bucks) and I feel I didn't get my monies' worth in total although the parts that were cleaned were done pretty well for the most part. I'm expecting a better job next time and I feel I'm owed a little extra next time because of the time and the man hours I feel I missed out on, plus I tipped very well in my opinion and I will hold off on that next time until it's completed and will stay for the cleaning as well to ensure it gets done a little better next time.
Was this helpful?
Verified
Report | 5 years ago
The lady that came out did a good job and was very pleasant but I didn't have a good experience with the company. I booked an appointment a month in advance and the morning of the appointment, the owner (I assume) called and said they had to reschedule. I asked her if she would call me back that same day to reschedule but she never called me back. I left her a voice mail a couple days later and still she didn't return my call. Finally, I complained to Groupon and got an email saying one of her "crews" could come in a couple of weeks so I confirmed the date. When the lady arrived, I was expecting a crew, not just one person for 2 hours. I will not do business with this company again. Very unprofessional.
Was this helpful?

From Our Editors

Faithful Maid Services came into being partly by design and partly by accident. A stay-at-home mother of twins, the company’s owner decided to start a modest cleaning business but limited her scope to the homes of her close friends. Soon enough, however, those friends referred their friends and her business began to rapidly—and unexpectedly—expand. Today, Faithful Maid Services is no longer a side job for a stay-at-home mom but a full-fledged housecleaning business with crews dispatching all around the Austin area.

Those crews pride themselves on their attention to detail. They clean surfaces and countertops with their own handpicked supplies, which may include eco-friendly Mrs. Meyer's Clean Day products and HEPA-filtered vacuums that can convert the love in a home into pure suctioning power. Beyond standard housecleaning sessions, the company’s technicians can shampoo carpets, pressure-wash exteriors, and organize disheveled closets.

Explore Nearby
Faithful Maid Services

Groupon has verified that the customer actually visited Faithful Maid Services.