I was under the impression from this statement: A cleaning team—typically a two-man crew consisting of a captain and a team member—performs tasks such as wiping down countertops and appliances, cleaning a small bathroom, and mopping the floors in common areas. The crew arrives with all of the necessary supplies, though clients may provide specific products that they want the cleaners to use. That there would be 2 people cleaning for 2 hours. One person only showed up and didn't even stay the full 2 hrs. The parts that did get cleaned, my kitchen, floors, appliances and bathrooms were done pretty satisfactorily. Unfortunately when I arrived back at my house 1.75 hrs later the cleaning lady had already left - floors were still a little wet so I'm guessing she was there for 1.5 hrs total. Window sills weren't wiped down or dusted and there were some spots with spider webs in the corners that she missed, she didn't hit windows either or do anything extra. I imagine she could have used the full 2 hrs and gotten this stuff done, and especially had they had 2 people it would have been perfect. I also tipped her very well before leaving (20 bucks) and I feel I didn't get my monies' worth in total although the parts that were cleaned were done pretty well for the most part. I'm expecting a better job next time and I feel I'm owed a little extra next time because of the time and the man hours I feel I missed out on, plus I tipped very well in my opinion and I will hold off on that next time until it's completed and will stay for the cleaning as well to ensure it gets done a little better next time.