BES Natural Solutions, Baltimore

I was really disappointed with my experience here. The masseuse was overly talkative and patronizing. There were no clear instructions - before or during the massage. This was not a professional experience, and honestly wasn't worth it. The lack of professionalism greatly overshadowed what was, at best, an average massage.

I found out about this place on Groupon. I was excited to take advantage of the discounted rate for first-time customers. I was also excited about them being black-owned and their location being only a few blocks from my job. However, once there, my excitement turned into disappointment when I realized I had been given an inexperienced person to perform the requested services. It was the "Spa Day" (massage, foot steam, facial). I requested a deep-tissue massage and received a body rub. I requested more pressure (5-minutes into the massage) but nothing changed; I may have been her first massage client. Things continued to go downhill with the foot steam, when she didn't know how to operate it. The one bright spot was the facial, which she appeared to have a little more experience with that than the other two tasks. The front desk person asked me how things were on my way out. I responded that things were okay, and that my "massage" was more of a body rub. She gave me their business card and told me I could get a different person, if I decided to make another appointment. Based on my experience, I felt like a "Groupon Guinea Pig". Kind of like people using the Groupon are given trainees to provide their services. Mind you, the website defaulted to this person and I wasn't given any options to choose anyone else. I thought the objective of business was to get repeat customers, but I guess I was mistaken! I wanted to love (or at least like) my experience so I could return, plus share it with my network. One star for the facial, and one star for the hibiscus tea!

I had an amazing experience!! Please please please check them out! You will not be disappointed.

Amazing Experience with wonderful staff. Can't wait to return!!!