Venusa Anti Aging Spa, Austin

Hello, we are sorry to hear about your experience. We have taken the time to look through our records and documentation on your complaint. In one google review, you mentioned you never received the treatment. In another review, you stated you reported us to the MERZ company. If this was the course of action, you can confirm we are MERZ certified operation, and we are glad you took the time to confirm. We have been providers of Ultherapy with MERZ for over 12 years as certified and authorized providers. You can find our LLC listed on the website as a Certified offical provider (http://www.ultherapy.com). On our own business website, we provide links for both our technique website and the Ultherapy website to confirm our credentials. We are very transparent and have nothing to hide about our operation. On your google review, you stated you did not recieve the treatment yet in this review you've confirmed you recieved the treatment. About the no pain, we are sorry to hear of your previous experiences receiving ultherapy at other clinics. As stated in your consultation prior to your treatment, we are the creators of The Ferrer Technique, which has been cleared by doctors of science as the best technique to Provide ultherapy (http://www.ferrerfacelifttechnique.com). Our technique reduces downtime and side effects, lessens the experience of pain (which is why numbing cream is not provided), while also delivering optimal results following the treatment-As you can see our happy and satisfied clients in the previous reviews. In regards to your refund, this purchase was made through groupon directly, not with the clinic. You have to directly contact groupon for anything in regards to a refund. On our end, We delivered the full treatment for 90 minutes with full disclosure of what to expect and how our technique works without any rejection from you. You happily took your treatment without any mention of concern, therefore, the service was delivered in full. The arguements and inconsistency is confusing. On our side, there's nothing else we can do or say.