WOW Cellphone Repair, Bethesda
4934 Hampden Lane, Bethesda, MD 20814
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WOW Cellphone Repair
322.3 mi4934 Hampden Lane, Bethesda, MD 20814
OpenCloses at 8:00 PM
About WOW Cellphone Repair
What services does your business offer and what makes your business stand out from the competition?
We offer LCD / Charger Port / Speaker / Etc. replacements, Prepaid activation & Top-Ups, Cases, Chargers, Headphones, Unlocking, iCloud removal, buy & sell new and used devices, Laptop repair, virus removal, PC/Mac Tune ups and more!
What was the inspiration to start or run this business?
What do you love most about your job?
What is the best reaction you've ever gotten from a customer?
Customer Reviews
4.6
based on Groupon 27 reviews
100% Verified Reviews
All Groupon reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
Reviewed on
Peggy
Top reviewer
11 ratings|10 reviews
EXCELLENT SERVICE!!!
Luz
4 ratings|2 reviews
Chris provided great customer service , he was vety fast and did a wonderful job on repairing our cell screen. Thanks Chris !!
Pauline
Top reviewer
8 ratings|7 reviews
Service was great. Pleased with the results
Rachel
1 rating|1 review
The Silver Spring store "repaired" my iPad very poorly and will not fix their mistakes. I have talked to them once and they just declare that the mistake is what iPad's do when repaired (the screen is separating from the back it has been 3 weeks since repair). My husband also talked with them and they were extremely rude and not nice to either of us when asking if they could fix their mistake. We blame them for this mistake as it took them 2.5 days to get the repair done after telling us 4 hours. We repeatedly called them to check on it and it took them till the end of the second day to get it in the machine and instead of letting it process for the appropriate time I am pretty sure it was fast tracked because they forgot to fix it. I would not recommend this place for iPad repair at all.
Merchant reply:
8 years ago
Sorry to hear that your iPad screen is not acceptable. After looking into the situation and getting feedback from colleagues this is a common issue to happen. We recommend a closing-type case such as otterbox defender to force the glass to push down. Any amount of extended pressure from clamping from the shop will create more problems. Apple provides iPad replacements starting at $249. We charge $55-$75 for this job, and the price is do to the overall condition the device will be returned in. Unfortunately this is not something that can be changed. There isn't anything that we are able to use, like krazy glue, as this will create a chemical "fog" on the glass and the chemicals could damage the sensitive internal components. Again, we apologize for this issue but it is unfortunately beyond our control. We thank you for your business.