Chad was fabulous! It was easy to make an appointment online, and he advised me on parking options when I called to let him know I was running a few minutes late. He has a girl there shadowing him, learning the process so she could do it herself. He was very knowledgeable about the process and had lots of little tips and tricks to help her out, so you know he's good at what he does. My lashes look friggin fab and I get to wake up like this every day. I haven't used mascara for a week since I've had them done! I will definitely be going back