DexaFit - Minneapolis, Edina

Hello Betsy, First and foremost, I'm truly sorry to hear about your unsatisfactory experience at our facility. It's always our aim to provide professional and friendly service, and I deeply regret that we didn't meet those standards for you on this occasion. Regarding your arrival and the wait time, I want to specifically address our operating hours for clarity. Our center opens at 9:30 AM and we make it a point to start our appointments promptly at this time, which was the case with your appointment. If you arrived before our opening time, I apologize for any confusion or inconvenience this may have caused, as we are not in the office before our posted hours. We understand how important punctuality is and always aim to respect the schedules of all our clients. I regret if this aspect of our scheduling was not communicated clearly to you in advance. Your feedback is invaluable in helping us improve our communication about operating hours and ensure a seamless experience for our clients from the moment they arrive. Your concerns about the explanation of your DXA report are also taken very seriously. As someone who has personally conducted over 8,000 scans and provided training nationwide, I assure you that the quality and clarity of information we provide are paramount. However, I understand that every client's needs are different, and I would welcome the opportunity to discuss your results in more detail or address any questions you might still have. Please feel free to contact me directly at brandon@dexafit.com. We take your feedback seriously and will use it to enhance our services. We hope to have the chance to provide you with a more positive experience in the future. Thank you for your honest review. Best regards, Brandon