This was not the first dermabrasion that I have had, so I expected it to be a similar experience. First I had to wait 20 minutes for my appointment while she completed two procedures on a walk-in client, which in itself was wrong. I feel that you should feel pampered when you have a facial and dermabrasion. This was far from the case - as the dermabrasion and facial lasted a total of 20 minutes. All other dermabraisons I have had lasted over 45 minutes to 55 minutes and I felt relaxed and pampered when I left. The facial part didn't even last 5 minutes. It was a most disappointing experience. Supposedly the value is $176 and only 20 minutes is spent with a client. I am sorry - but I would say that would be a rip-off. Furthermore - my skin did not feel soft and well hydrated the way it has always felt whenever I have had a dermabrasion or facial elsewhere. I certainly didn't feel relaxed and pampered! Unfortunately my face felt very dry and rough after this experience. If I hadn't had many other facial treatments elsewhere - I may have thought this was the norm - but my experience was most disappointing!!! It is rare that I have to give a negative review, but in this case I feel it was truly warranted.