Olan Mills

Home Decor
4825 Marburg Ave, Cincinnati, OH 45209 4825 Marburg Ave, Cincinnati Directions
+15133519000
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56% of 62 customers recommended

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29 Tips
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Report | 4 years ago
Friendlier customer service reps at the studios.
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Report | 5 years ago
Good job. Cornelia, Ga location
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Report | 5 years ago
The reception/waiting area and computer/viewing area are quite confined and tight...a bit awkward. Need attention to details: make sure the lovely sample portraits displayed on the walls are hanging straight. Be sure trash can--prominent in the waiting area--is not overflowing. Badly soiled carpet is distasteful and unprofessional in appearance. Staff is excellent and very customer focused. Don;t recall her name, but one of them needs some coaching in phone skills. She was polite and helpful, but unskilled in a business demeanor. Walk-ins can delay a scheduled appointment! This is inconsiderate and offensive to the customer who has the appointment.
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Report | 5 years ago
I would highly recommend relocating to a new studio where your customers can enjoy a private photography experience and your staff aren't walking over each other and customers. The space in the Tallahassee mall is extremely cramped and uncomfortable.
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Report | 5 years ago
Took a while to tend to us due to busy-ness but or photographer was kind and took some nice photos of our family
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Report | 5 years ago
Honor scheduled appointments over walk-ins.
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Report | 5 years ago
Ephifine was very careful and patient while showing us the proofs. She made a confusing jumble of options clear and easy to work through.
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Report | 5 years ago
I guess with a buyout the company that is selling really doesn't care about who they sale to.
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Report | 5 years ago
I will not be going back to this studio. The first time we went the photographer was very friendly and helpful but we were only able to get a few pictures because my son would not cooperate. She told us that she could save those pictures and we could come back to finish the session. We came back the next day on time for our appointment to find that they had double booked us. We waited while they were working with the customer before us and then they took another customer who had just showed up for her appt that was hours earlier and they had just shown up. She should have had to reschedule. Then i finally had to interrupt the employee to tell her that I had to go work and couldn't wait any longer, I asked if my husband could take me back to my car and then come back with my son to finish the appt and she said no that we would have to reschedule and that we should probably come back after Easter because they were busy until then. The only reason I went back was because I had a groupon and on the third visit we had to wait about 30 mins because they had a new system, they no longer had our pictures saved because they had a new system and then we had to wait at least 30 more minutes because they couldn't get the pictures to load. Then they did not know how to use the groupon and had to rig up the price by saying I was buying something I wasn't. The employees were apologetic about the new system but offered nothing for us having to wait. The employer responsible for this, I believe is the manager and I believe her name was Nora. All the other employees were very nice and professional.
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Report | 5 years ago
Great job! We'll be back.
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From Our Editors

Armed with an army of innovative and certified shutterbugs, Olan Mills Portrait Studio provides families with high-quality portraits, continuing a mission that was established more than 75 years ago by founder Olan Mills Sr. Skilled in the art of capturing infants, children, families, and bunny-ears-giving ghost orbs on film, Olan Mills’s experienced smile snappers will take a series of poses amid a variety of backgrounds and lighting options. The studio is equipped with a selection of props—including numbers for birthdays, toys, and boxes—and patrons may bring their own photo-enlivening items from home. The resulting photos find their way to prints in natural color, black and white, or sepia tones; they can also be immortalized in the studio's signature Old Masters style, a canvas brushed with highlights to recreate look of an oil painting. Like the gentlemanly mariners of ages past with their full schedule of sea-battles, the photographers welcome appointments, but do not require them.

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Olan Mills

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