It's always "hit or miss." While everyone is very friendly, there service and the food can range from poor to good. While our server was very nice, the staff never brought me the right untensils and I had to ask for my beverage 3 times before I finally said don't bring it. The server did comp one of the beverages on our check for the inconvenience. The time before that, one of our meals was literally inedibile. Because we were in a hurry to catch the show, we simply paid for it. They mean well but the kitchen and the staff aren't predictable. They are always friendly, though. I like the decor and atmosphere; it reminds me a little bit of New York.