Rescue Cell Phone

Electronic
6121 Greenville Ave, Dallas, TX 75206 6121 Greenville Ave, Dallas Directions
Today 10:00 AM - 6:00 PM Closed All Hours
+19728538008
Be the first to recommend this place!
82% of 149 customers recommended
Next time you're stopping through Dallas, you'll want to head to Rescue Cell Phone's electronics store to see what new features you can bring to your home.

About this Business

  • Hours
    Sun
    12:00 PM - 3:00 PM
    Mon-Fri
    9:00 AM - 7:00 PM
    Sat
    10:00 AM - 6:00 PM

Tips

250
56 Tips
Verified
Report | 2 years ago
Quality repair gets an "A," so far, but service to this Groupon user gets a much poorer mark. I made an appointment (two weeks out) because they had so many Groupon repairs to do...they put my name in a spiral notebook with the date to drop off. When I arrived, they didn't have the materials they were required to use on Groupon repairs (had to buy in bulk to keep cost down)...okay, but aren't the materials the same or did I get a lesser quality set of materials? I didn't ask. They took my name/number said they'd call the following week when materials came in. No call. I waited a week longer and left a voicemail. No return call. I finally got a hold of them and was able to drop it off It was fixed pronto. They didn't understand how the Groupon worked and at first were going to charge me an additional fee. I told them that's not how Groupon usually works. They did call someone to get it clarified, but wow, you have so many Groupon users that I wait almost 3.5 weeks to get my phone repaired and then you don't understand how to manage the Groupon? Hmmmm. They could use some focus on internal and customer communication. So far the repair seems great. And the staff were super-friendly - even when I got frustrated, but they just didn't seem to know how to really manage their Groupon experience. So with so many other cell phone repair services out there, I'll probably go somewhere else next time even if that means paying more.
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Verified
Report | 5 years ago
Unprepaired and poorly executed service. They said one hour, called and told me an hour and half because they were out of screens, I went back and was again told one more hour. Three hours later I get my phone back and they diddnt put the screws in! Overall terrible service and a waste of money.
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Verified
Report | 5 years ago
As I was waiting for the broken screen on my phone to be replaced another customer came back with the complain that the screen on her phone that was replaced 2 days before was coming out, he took the phone into the back and glued again according to him. A few minutes later I got my phone back. I left, sat on my car on the parking in front of the store, carefully look at my phone and it has a yellow burn out mark on the new LCD screen that he just replaced and the screen was popped out of the frame in one corner. I went back in the store and complained about it, he told me about the glue and that the screen might be defective. That I should hold on to the receipt in case the yellow stain get bigger in two or three days and took the phone back to glue the screen again. I know after watching a video of how to replace the screen yourself on an iPhone 4 there is no glue used in the process, it is just a whole new module that gets secured to the frame of your phone by ten screws, three on each side and one on each corner. The yellow stain still the same size but I have to live with it, and my phone has a loose screen that I have to push in every now and then to make sure it doesn't fall out. I put my phone in an enclosed case to keep the screen in and forget about it until is time to upgrade it. I don't trust taking my phone back to them specially when you sign a contract that says that they would not be responsible for damages that might occur during the repair, at least I know it works and it's better that than nothing. Besides, when I opened My Pictures, the folder that has my photos on it, the folder opens in the last photo that you look at. My wife send me a photo of herself years ago, nothing sexual, just a photo of her on her bathing suit, I have not look at that photo in years, the folder opened up in that photo, since he does the repair on the back of the store, out of your view, I can only assume that he went through my photos too, so be aware of what you have on your phone if you allow him to have it without your supervision.
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Verified
Report | 5 years ago
Work on communicating to your customers. Will never go here or use them again.
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Verified
Report | 5 years ago
too expensive without groupon
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Verified
Report | 5 years ago
Groupon was to be used on 4/28/12 only and between 10 am and 5 pm. I went to the store and was told that they did not have the screen in stock for an iPhone 4. I was given two options, call Groupon and ask for a refund or go back to the store after 3 pm when they said they would have the screen. I was not at all impressed with their services and lack of products for an extremely popular cell phone, especially when they offered their service for one day only.
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Verified
Report | 5 years ago
You took the money from Groupon knowing you would most likely not have to provide the service.
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Verified
Report | 5 years ago
Now my phones touchscreen does not work
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Verified
Report | 5 years ago
After the tech replaced my screen the backlight sensor will not go off when im on the phone. I can see the keyboard images burned into the screen.
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Verified
Report | 5 years ago
Good job!!! I like groupon offers!!!
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From Our Editors

If it's time to retire your old-fashioned devices, have a little fun shopping for some new gadgets at Rescue Cell Phone in Dallas.

Shop smartphones and other great computers and go home with a new and reliable computer you can count on.

You'll be happy to know there are amazing parking options in the area. So find only the best electronics deals and steals at Rescue Cell Phone.

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Rescue Cell Phone

Sun
12:00 PM - 3:00 PM
Mon-Fri
9:00 AM - 7:00 PM
Sat
10:00 AM - 6:00 PM
Groupon has verified that the customer actually visited Rescue Cell Phone.