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the staff are extremely sweet & try very much to be helpful However the massage therapist CAROL DOES NOT IN ANYWAY LISTEN TO HER CUSTOMER I HAD TO TELL HER 6 TIMES DURING MY 1 HOUR MASSAGE THAT I DO NOT WANT A DEEP TISSUE MASSAGE I HAD TO CONTINUOUSLY TELL HER THAT SHE WAS APPLYING TO MUCH PRESSURE & IT HURTS!!! ALL FOR HER TO SAY AT THE END "SORRY I DO THESE ALL DAY LONG FROM 8 TO 5 AND I JUST GET USE TO APPLYING THAT MUCH PRESSURE" SHE NEEDS TO LEARN TO LISTEN TO HER CUSTOMER I WOULD NOT RECOMMEND HER TO ANYONE THIS WAS A WASTE OF MY MONEY VERY UNHAPPY WOKE UP THIS AM IN PAIN HAVE NOT EVER FELT LIKE THIS AFTER A MASSAGE AGAIN EMILY & KIM (STAFF)