I have used other Glamour Shot studios over the years and been VERY satisfied. This time we were so unhappy and I had some really disappointed girls that didn't get some pictures, including one daughter that we were taking pictures of her belly because she is pregnant; not an experience we can make up in the future! My first experience was when we went in to make a reservation. They required a deposit of $30/per person. I've never paid that at any portrait place before and I've used several through the years. This "deposit" was also a $14.95 "printing fee" and the remainder would go towards a purchase. The day we went in was another story. The two folks there were friendly enough, but professional they were not. One of my girls had to redo her own make up before the photo shoot making us feel like the make up artist was a rookie. One girl wanted her hair different than the others and was frustrated the lady just did them all the same. The photographer, again, was friendly enough. But when we came to view the pictures, they were just not professional quality. There were some that were "ok" but most just did not meet any expectations. I could of had any amateur do much better. And he was talking about how the cost was because of the "sign on the door" and "that sign would be gone" implying he wasn't happy as a Glamour Shots franchisee. That was overall just unprofessional. The worst came that we purchased the Groupons, one for a senior photos that included a CD and 5x7, he wouldn't honor the Groupon. He wanted to charge me $600 to get just the CD. And then I had three other Groupons that were for $125 in photos. At first he only wanted to honor/discount the $24 we paid for the Groupon saying if he honored the $125 "he wouldn't stay in business." Then he wanted to take a package work a couple thousand dollars and offer $125 off those. It was very unfortunate and we walked out without purchasing a thing. I called Groupon to complain that the business wouldn't honor the voucher. They told me because it was over 3 days they couldn't do anything! Really - it's a photography studio. It would take 3 days to get in. Groupon - I am frustrated with you and never have been before. I will never use this Glamour Shots studio again. I am working on disputing charges with my credit card and writing to the Better Business Bureau.