Kikuchi Chiropractic, Honolulu

Professional, extremely knowledgeable, & attentive

Didn’t get to use

Dr. Kikuchi is a great chiropractor. I’ve seen a lot and I can tell he’s experienced. He also takes insurance which is great, definitely recommend!!

I bought a Groupon for my husband to kikuchi chiropractor. The receptionist sounded upset that I scheduled my husband previously and he wasn’t able to make it due to being called in to work. I apologized and ensured if it would be ok to use the Groupon and she said that was fine. I gave her my husbands info including name, date of birth, phone number etc. We scheduled for 08/05. When we got to the office, I stayed in the car because I had my daughter with me and the office said no guest could accompany the patient. I filled out the forms for my husband the day before and emailed it to the office. When my husband checked in at the office the receptionist seemed to have an attitude problem with my husband. I was on FaceTime with him listening to her.It seemed like she was trying to find anyway to have a problem with my husbands appointment. She asked my husband if he likes to be called by his legal name that I put on his paperwork or his middle name. Then she asked for his insurance card. She then said that my husband actually used a Groupon with their office before and only 1 Groupon that includes 2 appointment can be used during an 18 month period. She said they don’t accept his medical insurance therefore he would have to pay 50$ cash and couldn’t use the Groupon. We had no idea that was the office he went to in the past which we also didn’t remember when it was because we didn’t know that was the same office he went to previously. The receptionist said that he did use a Groupon in 09 2022 and had to pay cash right then. My husband felt humiliated because the receptionist was insinuating that my husband purposely tried to con them and get a discounted service thru Groupon. My husband told her she was embarrassing him and that his wife set this all up and made sure everything was good to go which I did. He left the office and the receptionist called my phone. She said she don’t know how he was embarrassed when no one was in the office. But my husband was there. There doesn’t need to be another person for him to be humiliated but she wanted to validate what she did and how she treated him. I was upset and told her I was listening the whole time on the phone and that she was rude. I told her if he came to them before and within their 18 month policy with a Groupon why did she not tell me that when I scheduled with her on the phone the week before. She said she didn’t know until the day of the appointment. I asked her for her name so I could make a report, she wouldn’t give me her name. She said she wanted to talk to the doctor to see what they can work out, my husband was humiliated and in pain at that point, so I told her no. She still refused to give me her name and hung up. I called back a little while later and asked for her name again, she still wouldn’t give me her name and she asked me to hold on, the doctor Brandon Kikuchi came on the phone and asked how can he help me. I asked for his receptionist name. He didn’t give me her name but asked what was the issue with my husband. I told him what happened