Roots Bistro, Houston

Service a little slow

Wonderful dining experience

Good food! Service was friendly, but could be quicker.

I thought the food was excellent, however, won't return for the service. We were seated at small table in the middle of the service pass between the kitchen and the dining room. It was also next to the smoky pizza oven next to a trash can. After sitiing there for 10 minutes before anyone came to take our drink order so we can ask to move. we got attitude. the watress siad we were in the middle of the action - so why move. i told her i was very uncomfortable in this seat and agian requested we be moved. There were plenty of tables open and Was told that the only thing they could do was seat us outside. I pointed to 3 tables and asked that one of them be cleaned for us to sit there. After another nasty look, waited another 10 minutes for it to be cleaned before we could move and had to get our own silver ware from the table we just vacated. It took 30 minutes before we could put in our order. If it was for the groupon we would have walked out. The food was very good but lukewarm when it arrived. The new waitress was very nice, but incompetent. We got only one entree and went ahead and shared it. she came back and asked if we wanted dessert. She forgot to place the 2nd entree and had to reorder waiting another 10 minutes after we finished the other entree. Then our bill had the previous table's bill on ours as well. All in all a bad experience. The great food does not make up for the terrible service. They need to fix it if the plan to stay in business. Also the did not honor the terms of the groupon with 1 app, 2 entrees, and 1 dessert. The gave us a credit of $60 to use toward the bill.