The Start Guest House at Henderson Castle, Kalamazoo

The facility is nice. However, the mgmt of facilities suffers & unfortunately would cause us not to go back, & to tell friends to pass on this one. Very sad as we did like the facility. 1. My husband bought as bday gift. paid $80 more for package with champagne, wine tour, strawberries, ... We did not get this. We have called the place at least 6x over a 3 wk period, with the response of 'someone will get back to you'. No apologies, no nothing. GROUPON is awesome though to handle the situation & gave us the add't amount back. To this day, no one from the B&B has contacted us back to SOLVE the issue or apologize! 2. Food - as this is advertised w/ french master chef, you would think breakfast would be good. We get better at a coney island. Refreshments were some pastry from a grocery store. 3. Room -We were in building across the street. Toilet in room was backed up (i mean like it wouldn't flush). We had no idea who to contact as it was ~10pm when we got back to our room & I know the host left at around 8. We've held off writing this review, thinking the issue would get resolved, but it's now been 2 months. Again, sorry we have to write this as facility was nice. Would have been different review if the mgmt would have resolved $80 package issue with us.

Room in the house across the street. Dirty and rundown. Castle itself was pretty nice... but this is not where you are staying.

We were sent across the street to a different house when only 2 other couples were staying in castle. Last minute call about dinner. No idea had hot tub, etc. we're not welcoming. When we moved over to castle had to asked for champagne and strawberries (which were then melted). Very poor quality

The staff was so screwed up that no one knew what the other one was doing. When I called the manager, she wasn't a bit helpful. Beautiful castle, horrible service.