KC Copters A Johnny Rowlands Company, Kansas City

I bought the helicopter ride as a birthday present for my boyfriend. I scheduled it online like I was supposed to. When the day came, the weather was bad so I got a call to cancel it and reschedule for another time. When I went online to reschedule it, it said I had already used my Groupon. I’ve called multiple times, sent multiple emails, and attempted to contact them through their Facebook page and gotten a minimal response. It has been 3 months since my cancelled flight and I haven’t been able to reschedule due to their lack of customer service. I’m very disappointed in their professionalism and would not recommend if you actually intend on taking a helicopter ride.

They cannot be reached by phone after many calls & messages left. There are no open dates to use my groupon at all. They are booked until June, 2019. I can’t get my money back - I can only re-purchase this Groupon. So very disappointed.

They were very unprofessional. They cancelled my flight said I would get a refund and I never did. I called for a week straight and no one ever answered the phone or even called me back after several voicemails. Worst customer service ever. Would not recommend them.

Great experience! Be sure to bring some cash to tip your pilot.