Chicago Med Spa, Chicago

Dear Jamie, Thank you for sharing your feedback. We would like to clarify a few important points regarding your experience. Our records indicate that you had two no-shows for your scheduled appointments. We did not reschedule on your behalf, and our policy clearly outlines that appointments can be managed via text when we are out of the office, as we are a small business — not a large corporation with 24/7 support. Additionally, you signed consent forms prior to any services, and we never redeem or mark vouchers as used before services are provided. If the voucher was accidentally marked as redeemed, it could have been due to an unintentional action on your part during the booking process. We want to assure you that iBeauty Clinic and Chicago Med Spa are the same business, operating transparently under both names, and there is nothing misleading about this. We remain committed to providing quality care and service. If you’d like to discuss this further, we’d be happy to assist directly. Best regards, iBeauty Clinic / Chicago Med Spa

Thank you for your feedback!

Dear, Thank you for your valuable feedback. A MedSpa, or medical spa, is a professional healthcare facility that combines advanced medical aesthetic treatments with the calming atmosphere of a spa. Treatments such as microneedling are non-emergency procedures designed to enhance skin health and appearance under the supervision of trained professionals. For your safety and to ensure you are fully informed, we provide comprehensive consent forms that cover pre- and post-treatment care—these are standard practice and intended to avoid confusion, not create it. Additionally, when clients arrive late due to unexpected delays, we always greet them with courtesy and apologize for any inconvenience. We are committed to delivering a respectful, safe, and comfortable experience, and we sincerely appreciate your input as we continue to improve. Thank you

Thank you for the feedback. I am looking for to see you soon.