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Bluebonnet Bunk'n Biscuit

16302 IH 35 N, Selma, TX 78154 Directions
Today 6:30 AM - 6:30 PM All Hours
+12106552865

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Report | 7 years ago
Loved the place - just wish they were at the Groupon price all the time! A bit over my budget, sadly.
Report | 7 years ago
Friendly and great staff.
Report | 8 years ago
great staff friendly,
Report | 8 years ago
My dog doesn't want to leave! That says it all.
Report | 8 years ago
We used the Groupon to board our two dogs over Spring Break Weekens. We had to take them to an assessment beforehand to decide where each dog "fit" with the doggie day care section. All the staff were wonderfully helpful and caring. When we picked out dogs up they were "dog tired" from having such a great time.
Report | 8 years ago
I did not get enough feedback regarding my dog when picking him up on Sunday afternoon after having left him there since Friday. However, I was very comfortable that he was well taken care of.
Report | 8 years ago
Love the staff! Very friendly and always good with my dog Angel.
Report | 8 years ago
This was my first experience with boarding a pet. I was apprehensive at first but the staff made me feel very comfortable and went out of their way to ensure my boarding experience was a good one. They cared for my pet as I would have done. She was very content when picked up.
Report | 8 years ago
Bluebonnet is awesome! My pups always have a good time and come home happy and tired from playing all day.
Report | 8 years ago
Perhaps they are short staffed, but they did not provide the services advertised on their webpage. My dog had a very upsetting time there. I upgraded my dog to the suites so I could have a friend monitor via the webcams in the suite. I had to call to remind them to feed my dog dinner on day 1. On the second day, my dog was let out of the suite only twice, first for 15 minutes and the second time for less than five minutes. He was left without water for hours at a time on more than one occasion. My dog passed the 2-hour assessment they required and was assessed to do well with a small group of mellow dogs. My dog was never taken to any play group during the 3 day stay despite the fact that I took him to "Doggie Day Care" twice prior to boarding him there to get him used to the staff. Somehow he did well in "Doggie Day Care" the week before his boarding with a mellow dog group, but the week of his boarding, he was not taken to day care once. Their website states: "For those pups not well suited to play groups, our bunk leaders will provide one on one playtime through sessions during the day for them at an additional cost". I was assessed an additional cost for my dog to be taken out for potty breaks! There was no playtime whatsoever. I ended up having to make other arrangements and pulled my dog from their services early. My dog is a rescue and is very wary of new places and people and I explained this in depth to the staff during the 2hr assessment. They ensured me that they would be able to take good care of him and have patience. A five minute potty break is not patience in my book. How can you have one on one playtime if you dont even bring the dog's toy out with him? On top of everything, when I went to pick my dog up early, he smelled of urine. They handed me his luggage and everything inside was soaking wet and also smelled of urine. I understand the bed being wet as they had the courtesy to wash it before returning it to me (my dog had an accident waiting over 13 hours to be taken out) however I do not understand how his supplements and food were wet and smelly also. They only mopped his suite out once out of the three days he was there. I had very high hopes for this establishment after my dog did well in his second day care group but those hopes were quickly crushed. I'm just sorry that it took me so long to make alternate arrangements for my dog. They tried to sell me that my dog was being agressive towards their staff as the reason for his treatment. That's pretty hard to believe since I have several recorded videos from their doggie cams of my dog wagging his tail and being petted by their staff on the few occasions that they did interact with him. I do admit that my dog is large and he will growl when he is scared, but he is by no means aggressive.He lived in a boarding facility as a rescue for almost three years with no problems. Anyone with dog experience would be able to handle him. He was so "aggressive" that when I picked him up the staffer that handed him to me pet him on the head through the car window to say bye. Most aggressive dogs I know wouldn't let you get anywhere near their head let alone wag their tail when you enter their room. I am in the military and was out at a training exercise during this whole ordeal with limited communication. The lady who boarded him prior to his rescue was monitoring him for me and it was so heartbreaking having to hear how they were treating my dog and not being able to do anything about it. She tried calling on his behalf but the person that she was "supposed" to talk to wasn't there. When I was finally able to get a call through to them myself they told me how sweet and handsome my dog was but that they didn't think their facility was the right fit for him. They said that they could keep him as scheduled but that I would have to find another facility for any future boarding needs. How does that make any sense? He is so "aggressive" that they can only take him out for a few minutes a day, yet they are able to keep him for the entire scheduled stay? I'm not sure how their staff works over there but there is definitely a break down in communication. I suspect that they have undertrained staff who were just scared of the size and breed of my dog. If you have a playful pup who just loves everybody, then I'm sure you would have a different experience, but if you have a pup who needs any additional attention whatsoever, then find an alternate facility and spare yourself the stress and heartache.

From Our Editors

Though boarding a pet can be an unnerving experience for both human and animal, the credentials of the pros at Bluebonnet Bunk’n Biscuit should put everyone at ease—the team includes certified vet technicians and staff from the San Antonio Zoo. In addition to the peace of mind provided by handlers’ collective curricula vitae, webcams mounted throughout Bluebonnet’s facilities as well as inside individual suites to give pet parents a glimpse of their furry companion’s stay. Clients might find their dogs romping around during open play (where they’re matched up by size and temperament), napping in their 4’x6’ bunks, or eating their own food brought from home. For cats, Raintree cat condos with vertically and horizontally connecting chambers give felines plenty of room to climb and explore. They’re housed separately from dogs, ensuring the cats can relax during their stay and don’t come home meowing with a canine accent.

At Bluebonnet’s sister business, Cathy's Critter Care, team members can also come to clients’ homes for walks, daily medicine administration, or even overnight stays. The insured-and-bonded staffers have gone through full criminal background checks, and bring programmable lockboxes for clients’ keys instead of making copies of their own.

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