I enjoyed my visit to Crystal FitWell very much. The staff were extremely pleasant and explained all of the facilities to me. I never felt rushed to complete my trial visit. I was so excited that I signed up for a 10-visit package. Because my work is bi-coastal, when I returned to my office I realized that the times they are open did not work with my schedule for the next 4 months. I dreaded returning to the facility to cancel my purchase as I had previously belonged to other wellness facilities where there were high-pressure sales tactics used to gain and keep members. Imagine my surprise when I was quickly and politely provided with a refund and a pleasant wish that I might be able to return when my work brings me to California for a longer period of time! I can state unequivocally that this facility is not only state of the art and clean but it is run with the highest degree of integrity and concern for the customer. I would not hesitate to recommend them to others.